Coffs Harbour, Australia
3/192 Pacific Hwy
N/A
+61 266514994
Good deal, nice people.
like
Super friendly, great service. Clean vehicles in good condition
Good service good prices thank you Jimmy
Greatprices. Hired a trailer from here 2 years ago and great customer service
Booked a vehicle well in advance only to be told that "they did not have a vehicle for me" and the booking was in a few days with less then a weeks notice. Called maureen and asked if they tried to find me another vehicle or what they were going to do, she told me to call other rental companies and I asked where does that leave me and she says "I guess you dont have a truck" and later hung up on me. Do not recommend, be mindful if you book through them that you may not actually get a vehicle if the vehicle you were meant to get has its loan period extended which was not disclosed at the time of booking.
Totally unpleasant and unsatisfying experience!! Maureen at coffs Harbour Budget truck hire offered a less then pathetic level of customer service to myself and my family. Maureen took unauthorized payments from our account and was argumentative on questioning about the added fees and charges. It turns out a completely overfull tank is not full and we paid for access to 700kms of travel and did not use even 650kms. I RECOMMEND YOU GO TO ANOTHER HIRE PLACE FOR YOUR OWN FINANCIAL SAFETY AND CUSTOMER SERVICE EXPERIENCE
I cannot recommend my overall experience highly enough. At first the car that i ordered was upgraded free of cost by the guy serving me. Then at drop off, the lady was so damm nice that she told me to keep the car for an extra hour free of cost. Also, she let me drive the car to Coffs Harbour Airport i.e. where i was flying out from. (I had to drop it at the city office). What more can one ask for. A true customer satisfaction experience. Thank you so so much. MATE WAIT INTERNATIONAL PTY LTD Budget Confirmation Number \t10160525AU4
ABSOLUTE SCAM OF A COMPANY. They fail to inform you of the terms and conditions and then take unauthorised payments from you. When calling to discuss the unauthorised payments, Maureen offered not even a basic level of customer service, she was VERY rude and argumentative rather than information and apologetic. I am so disgusted that a company would purposefully misinform young travellers just to make a profit on them, especially at this time of year. If you want to protect your money CHOOSE ANY OTHER CAR HIRE COMPANY IN COFFS. BUDGET CAR RENTAL WILL TAKE EXTRA PAYMENTS FROM YOU WITH NO CAUSE or CONSENT. I seriously hope that all staff who work for this company are ashamed to be working in such a pathetic and greedy business. What a way to show foreigners what Aussie people are really like, I won't forget how this company ruined our trip.
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