Burwood, Australia
36A Railway Parade
N/A
+61297455005
Used to frequent and grab my favourite drink, but won't be doing so any longer. I cannot support a business where its owner lets rip off at their staff. The staff was in the middle of taking a customer's order (not mine - but I witnessed it all while waiting to get my drink) when the boss very rudely started to yell for a very trivial matter. As I waited to collect my drink, the boss took the staff to the back and did some more yelling (bullying) in another language. If the staff needed discipline, do it properly and respectfully. It looked and sounded as if the staff was stealing money! So uncalled for, and was still going on as I left with my drink. The employee's paid to work and help the business thrive so the boss ends up with pocketing more of the profits. Not paid to be treated worse than a pet. My drink tasted horrible after that experience. ZERO stars (if I could) because everyone should be treated decently as humans.
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A shocking experience today at Coco Burwood. As I was making my order, the staff member’s manager interrupted me and scolded her staff member, telling her to always greet customers with ‘welcome to coco’. Her tone was very rude and because she did it while I was still ordering, made it embarrassing for the staff member and awkward for me and other people at the shop who overheard. The manager, ironically, made me feel very uncomfortable and unwelcomed. We later overheard the manager yelling at the staff member in the back room. It was so loud that everyone in the shop could hear (but was not in English so I couldn’t understand). I could not think of anything the staff member could have done to warrant being yelled at like that. To the staff member who served me today: thank you. To the manager: I suggest you check your attitude towards your staff and think about how this affects the overall impression of your business. The way you behaved today (in front of customers!) was shocking and the drink I left with tasted bitter because of it. Maybe get another job where you don’t have to manage people.
I am unsure why CoCo Burwood has an average review online, but this branch is my absolute go-to when it comes in getting teas for my family and friends. I've been here countless of times, and there has not been a time that they have disappointed me nor my loved ones. Flavours are consistently at a high standard (their classic milk tea is not diluted like all their other stores). My go to orders are: * Pearl milk tea (30% sugar) * Bubble Gaga (30% sugar) * Caramel milk tea with cheese foam and pearls (50% sugar) * Matcha milk tea with cheese foam and pearls (50% sugar) * Taro milk tea with sago (50% sugar)
The milk was good but the two staff who were in duty are absolutely rude. First of all, the menu written both Chinese and English , that would be mean the staff is capable for both languages communication. Or even one over another. The customer spoke one or another, if the staff don’t understand one or another, at least she could say a “ sorry , or excuse me “ for explaining the reason why she didn’t respond . I requested a milk tea in Mandarin but one staff on duty was like rolling eyes at me ! The. Another staff was saying rudely to my children “ No” when they were asking were the two lollies are for them. The whole ordering and waiting period wasn’t longer than 10min but no smiles showing at all . I’m not a fussy person , but these two staff were just too rude not to report .
Good selection of bubble teas. I came on a busy Friday night. I ordered the triple one that comes with grass jelly, pearls and custard jelly without sugar. It came out pretty quickly. The tea flavour was strong and the jelly was sweet, despite no sugar. The pearls were chewy which was good. Theres a few seats in the store but most people just get takeaway.
Poor customer service, there is one lady staff who is always very rude and have bad attitude forward guests like she is angry with us. I love Coco milk tea and they generally taste very nice. However, coco milk tea that I buy at this branch are always bad and have no taste , just like plain water with topping.
The pearl milk tea from here is always tasty. Unlike some tea shops that are more inconsistent with their quality and flavour, this place is always good.
I like Coco milk tea so much and tried many stores among Sydney. Generally speaking the staff is normal, not that perfect but not too bad, they make the order very fast which is good. The products are ok. However, I bought a 7.5 milk tea but I was charged another 0.5 surcharge for paying by card, which is totally unbelievable
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