Preston, Australia
10 Gower St
N/A
+61 1300 435 837
I had been trying to purchase a life size Katherines collection Santa for more than a month now from this store with no luck. Very poor customer service and made me feel as they basically did not care to make the sale. Very poor communication with Robert. I have purchased many KC dolls from a few Retailers in Australia with no problem. Very bad experience with Christmas Elves in Australia, I would not recommend purchasing from them. If I could leave 0 stars I would and I will definitely let all of my friends and fellow KC collectors know about my experience and to purchase elsewhere.
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Staff are always so generous with their time. Beautiful new trinkets and decorations arrive every year. Large faux native Australian flora was a theme one year - gorgeous Waratahs.
The team at Christmas Elves had to order me a new Black Samba (after we damaged the first one) and they remembered to order it and call me many months later after it came back into stock. Cheers ladies, thanks so much xx
Bought a few items from their Christmas sale as I usually do each year. Around mid January I called them to find out why my items were still showing "awaiting fulfilment". I was greeted by a very abrupt and rude staff member, named Dani, who told me my items were broken. Also said they had tried to call me (Although I had received NO MESSAGES from them via phone or email) and the manager would phone back next day. I had to phone them back again as I received no call from the manager, and was told a different story that the items were not in stock. I was told to repurchase them mid year when the items were at full price. I told them to cancel my remaining orders of around 1000, and recredit me. Pretty disgusted that they took my money although they had no stock (although website said they did) then did little to try to reimburse me until I chased up my money. Not sure if they though I would forget the order and let them keep the money? Then having to deal with rude staff on top of this!! A shady business. 3 years I have been giving this company my money for Christmas items, NEVER AGAIN!!!
Fantastic. Pretty and cute stuff everywhere Kids and adults will love it.
I absolutely love this shop. All the staff are very friendly and professional. No question is to small and you never feel rushed even if you are just buying a small decoration. I highly recommend this shop and it is well worth a visit for all your Christmas needs
Such a great experience. Very helpful staff and plenty of people to ask questions. Everyone has a smile on their faces. This is our new Christmas store!
Rude greedy owner. All is well until an issue arises. Buyer beware. Plenty of better places to spend your hard earned cash. Never been treated so disrespectfully by someone before.
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