Upper Mount Gravatt, Australia
Shop 2019B,Shop/1030 Logan Rd
$$$
+61731953624
N/A
The drinks quality is hit and miss. Sometimes the pearls were tasteless, sometimes they were good. The same with the staffs. Some I have encountered were rude, but occasionally there were some good ones. I can imagine the stress they are under when taking orders especially when the queue is long. The menu! seriously! Do something about it. You give people the option of selecting sweetness and ice but don’t have it clearly stated on the menu. The staffs have to constantly repeat the options. The Perspex barriers are not helping as well. Customers can hardly hear the staff behind the til. That’s why the staffs get so annoyed repeating the same thing. Just list the options: ice: little or normal sweetness: 30%,50%, normal. Some common sense can spare the frustrations.
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Tried out the new bobo soy drink which features 4 levels of soy goodness for soy lovers: * soy custard, * in a brew of premium black tea and soy milk, * topped by a layer of soy mousse, * and capped by another layer of soybean powder. Soy good! Ordered via the app and the ice option was set at regular/half/none/golden pearls... and selecting golden pearls will add another 75c to your order. I didn't want to risk having no pearls at all so paid the extra. Overall a bit pricey at 8.25 though I found out later that the base drink (7.50) is supposed to contain golden pearls already. I don't think my extra 75c got me an extra serve of the golden pearls though? Anyways I quite enjoyed the changeup from the standard/typical bubble tea flavours & textures, soy would definitely consider getting this again.
The workers were really quite rude. They had given me the wrong drink and change and when I told them they didn't even bother giving a quick apology. The only reason why I gave them 2 stars is because the actual drink itself was great.
Received quick and friendly service during off-peak time today to satisfy my boba craving
Been there yesterday only because Gongcha is closed. Ordered a jasmine green milk tea with pearls. It surprised me the taste was great!. Rich jasmine scent with no bitter after tastes. 5 stars! Great improvement. Well done.
I wish I never come to this store. The experience was very insulting. I went to the counter and ordered the drink and the girl taking the order asked sugar and ice and i replied and she was about to take the payment and then I said I want to redeem my bday voucher and as soon as She heard that she said Oh sorry dis you said pearl milk tea i’m sorry we ran out of pearls for that I said “sry I can see you guys are serving teas with pearls for that she was like they are the last teas with pearls but unfortunately those guys are still taking orders for the pearl teas as my mate bought a tea from them after 10mins. Thats ok if you guys dont want to do vouchers but u guys can just put a board saying it. Its very embarrassing when u guys guys insult in-front of other people.
I had my first Green Tea with Lychee flavour. I have got Pearl and standard sugar & ice inside. İt was great Combination today. The weather was very hot. And, Chatime iced tea recovered me back on right time. Staff was very friendly there. Got my order quickly and made my tea ready in two minutes. Luckily they don't have minimum Eftpos. Good place to try iced tea. Cheap prices and great tastes.
Ordered a Jasmine Milk tea, and usually It comes dairy free but I forgot to tell ask, so they made the dairy version. So my friend politely asked the staffs at the back to make a dairy free version because I am lactose intolerant, but the 2 staffs told us ‘we already made your drink we can’t change it’... They just pushed the drink back and just laughed and carried on. So my friend told me that they don’t really care... I really don’t understand how your staff can care less, I get that I forgot to specify it to be non dairy but the counter guy never even asked. So it goes both way but for my friend to apologise and ask for a drink to be fixed and get laughed at and basically told you just have to deal with is very appalling. Waste of my money because I ended up just throwing it away. I have never written any review before, but I just hope your staffs are taught to have better manners not just customer service.
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