Castlemaine, Australia
33 Fitzgeralds Cl
N/A
+61354149140
Where to start... 100 per hour! And appears to put 100% markup on parts. For this i got incompetence, dishonesty and failed to accurately diagnose the problem. Paid for work that was not completed (opinion of another local mechanic) and had parts replaced I expressly stated were not to be touched. Reading other reviews here i cannot understand how this man is still in business. We must get the word out.
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Derek Steen’s auto care treated me well and walked me through everything step by step so I always new what I was spending prior the job being done. Highly recommended.
WOULD NOT RECOMMEND THIS CROOK TO ANYONE! Derek is a rip off and a crook. He is a man who will overprice and overcharge everything. Charges 100 an hour for labour, unheard of!!! He should not be in business and I feel sorry for everyone he has ripped off. This man should not be in business. 0 stars from me. You should ashamed of yourself!
Recently had work completed on my car with Derek. Repairs went over the estimate by a considerable amount. While I'm not disputing the final bill, I find it incredibly unprofessional to go over the agreed estimate so grossly without ever informing your client. I repeatedly asked for an update on my account and was always told "I haven't added it up yet, so can't tell you." Too bad if I did not have the extra money available. Unfortunately this experience has soured any trust I had in this mechanic, and I will not be a repeat customer.
Derek is an excellent mechanic - takes time to explain things in as much detail as I need, lets me know where things are at (pricewise or timewise) and is just such a lovely guy. Highly recommend.
Currently taking my 2001 Mitsubishi Magna there for a roadworthy and they have been nothing short of professional and time efficient, felt like I could trust them with my car.
The work is always thorough and the service is great.
Many thanks for your care and consideration. True gentleman to deal with. Kept us constantly updated. Would have no hesitation recommending to everyone and would surely use again if needed. Thank you Derek and your staff for taking care if us.
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