Moonee Ponds, Australia
47 Puckle St
N/A
+61392307317
I recently saw an item on their Gumtree account which was literally priced higher than new RRP. The same item was available in a variety of music shops so I politely messaged them with a link and asked if they were negotiable. They replied back with a new price, but it was still so close to the new retail price that I told them I’d be better off buying new so I would get a full warranty, box manual etc. They chose to ignore my message (fair enough). I’ve since messaged them again twice now, politely asking for a more reasonable second hand price and they’ve simply decided the best course of action is to straight up ignore me. I can see that they have viewed my messages, apparently it’s simply easier to ignore a potential buyer. I had money ready to go. I was polite in every interaction with them. I work in the exact same industry as this company, and never once ignored a potential customer query and in fact I made sure that I would reply to every question in a timely fashion. It’s not that difficult. I have come to the conclusion that Cash Converters only care about profits and couldn’t care less about giving people a good customer service experience. I realise that that is a sweeping statement and is not indicative of the many great staff members their stores have, but as a whole, it’s obvious that they’d rather try and milk every last cent out of a product. I’ll give other more deserving second hand retailers my business from now on.
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I go there because i am always happy with there customer service.
Thanks to the team at Cash Converters Moonee Ponds. They were good to deal with, and offered us quite a competitive price for a gold ring we were selling.
Hi Brad just wanted to say big thank you, I purchased a VHS cassette player and Brad assisted me with giving me details on how to convert my VHS tapes to DVD/PC and took the time to search the web for me and told me to call him if I needed further help, which I did!! You really went beyond and above taking my numerous calls to try to assist me, your a star thank you Jo :)
Very reasonable prices
I called 4 times trying to inquire about an item sold by this store on gumtree. Got immediately hung up all 4 times. No words have been exchanged. They just picked up the phone and hung up.
I came though and explain to sales assistant that I have a laptop to sell but with AZERTY key board. I asked if it was possible. They could jusy told me that they don't buy with an AZERTY Key board. But they said yes come with and they Ifirst tlook at it and just no we don't take AZERTY kay Board. Ilost time. What ever they are nt interested by. JUST don't make westing time
Wow, I must say - this is by far the best customer service I’ve ever experienced! Sarah was so friendly from when I called in, to when I came into the store. She was welcoming & spent all the time necessary in making sure I left satisfied. Unfortunately, the amp I bought didn’t work when I tried it at home but all the staff including Sarah, were all very apologetic & gave me a refund on the spot. I never write reviews but Sarah, along with the other workers definitely deserve all the credit. Will definitely be back & referring More people to. Thanks a lot!
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