Carlton, Australia
164/172 Lygon St
N/A
+61 396392737
DeliveryIn-store pick-upIn-store shopping
Absolutely top notch store. Great customer service, and the staff are ultra knowledgeable and warmly enthusiastic. No matter your budget or your level of knowledge, this store will take very good care of you.
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Amazing service. Wanted a new cartridge for my turntable, and dealt with Darren. His knowledge and helpful service ensured I left with the right cartridge and a great sounding TT. Highly recommended.
Everything that you could hope for from an audio shopping experience. AWESOME service and staff that will put everything into getting you gear you will love. A warm and friendly small-store vibe tops it off! I’ve been in-store twice so far: first time to try out and buy a pair of headphones, and second to return that pair and get a different one. Unfortunately I had experienced discomfort issues and they did everything possible to accomodate and exchange my purchase for something that would fit me better. They put every effort into letting me try some other pairs and explore their full stock availability. The pair I wound up choosing wasn’t even in their catalogue and they were more than happy to order it in for me!! At no point did I feel I was being duped or played down by the staff and only received utmost respect. Big thanks to Paul and Magnus for their assistance! Fully intend to come back in when I am looking to buy an amp for my new gear, along with whatever else I may need in the future.
Great customer service.Gave me 3 options for the 2k mark.Have been invited in to try the different options before purchasing.
brilliant products and very helpful staff in general when enquiring what suited us best. Personally I thought their after sales service let them down a bit. After reading further reviews seems service is these guys' Achilles Heel. After spending more than 10K at their store, I felt I was a bit brushed off with very little option.
Absolutely amazing experience extremely polite and knowledgeable people especially for someone who is only just getting into the audiophile world highly recommended for people looking for top quality audio equipment
No dead Norwegian blue parrots for sale here! Just the best of British* audio stereo kit and associated accoutrement. (* Other countries are available, but don't mention the War)
Ordered and paid a deposit on a Marantz SA12 SE on January 6th. The unit had to be ordered in. Paid the balance on January 11th.and received it here in Adelaide on January 13th. Congratulations to Carlton AV on fast efficient service. Paul was friendly and helpful. I had researched the unit extensively on line and was confident that I was choosing well. Paul followed up with a phone call to check if the unit had arrived safely and to see if I was happy. He gave me some advice regarding the running in of the machine. Two weeks previously I bought a pair of Dynaudio Special 40s (they really are special) from Carlton AV and received the same excellent service. Thumbs up all round.
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