Cannington, Australia
1127/1382 Albany Hwy
$$
+61863655321
N/A
It was quiet when I went it. The gentleman was very attentive. The girl was also very helpful. They made some suggestions that enabled me to get more for my money. I could see they really wanted to help . It a great place to shop.
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Went into the store on the 10th March about 9.30am looking for some shoes for work. The young guy that served me had exceptional customer service!! I will definately be back for some more shoes!! Thank you so much :)
The female staff member who I talked to in store on the 7th of Feb between 1pm and 2.30pm needs to be trained better as far as customer service is concerned. She was indifferent and questioning when I brought socks in for a refund. What she told me that 'socks are not refundable but she made exception for me' was totally wrong as it isn't indicated anywhere in their refund policy, and also their customer service team online apologised to me after I lodged the complaint. Hopefully no one has to go through this unpleasant experience in the future while applying for a refund.
I bought my first pair of sketchers today. The store was busy so I had to wait 5 mins to get served. The girl who served me was very good. Knowledgeable and knew what I wanted. It was a quick and enjoyable shopping experience. Will be going there to get additional shoes from that store. Staff were friendly and helpful.
Very disappointing customer service experience. All three staff here were super rude and narcissistic towards me, even the manager! Will never buy shoes here ever. Also they sell the shoes that have been tried on and stretched and ruined by other customers jamming their feet into the wrong size and still expect full price for an inferior product. Not to mention the obvious hygiene issues. You wont be getting any of my money.
Posting as a local of Cannington. Throughout the christmas season I went shopping at Caro multiple times, skechers is the only store who had staff who actually said hello and offered help. The customers in the store behave DISGUSTINGLY every single time I am in this store. Interrupting other customers while they're getting assistance, throwing shoes at the sales people, throwing rubbish on the floor, leaving their personal food rubbish on the floor. Every now and then you even hear them using slurs in regards to staff or other customers! If it weren't for the great staff I wouldn't come here due to the customers. Today I was in the store and a staff member was carrying boxes high up to her head, a woman stood in front of her, asked for a shoe, she said no worries I will put these down and be back in a minute, the customer said no, i want it now. The staff member said well i need to put these down, customer responds, well I want it now. The staff member dealt with it so well especially considering how ridiculous and disrespectful this woman was.
I'm a bit disappointed when i went into the store i was told women sizes only go up to a 41 now. I had previously bought a size 42. I'm not sure i want to buy a brand that does not think of all its customers. If I wanted to buy mens shoes i would do that, not have to be told that just cause I'm a size 42 that I must now choose from the mens section. Very disappointed.
Service has improved
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