Canberra, Australia
4/240 City Walk
N/A
+61 262474748
Good optometrists, if you can afford them. 20 years ago Langley and Pino would cover the costs of new spectacles out of the combined benefits offered by Medicare and by my health fund, so that I had no out-of-pocket costs. On my final visit, in March 2021, my out-of-pocket expenses, for new lenses in my own old frame, included: 40 for an extra eye test that the optometrist recommended, without telling me it would add to my out-of pocket expenses; 70 for lens coatings that, without consulting me, they assumed I would want; and a 30 "fitting fee."
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Thank you Langley Eye care for sorting a glasses emergency (loose screws) Glasses issue was sorted quickly and without charge by the friendly staff. Whilst waiting I noted that they had an excellent range of fashionable frames. I'd definatly return.
For over 30 years I have received professional and caring service from Dennis Langley and highly recommend him as an optometrist. He is thorough in his checks, with what I believe is excellent equipment for doing so, and he always provides excellent diagnoses and feedback. He has also referred me on to specialists, as required. Not once in all that time have I ever experienced anything but courtesy and certainly, I have always found the staff at Langley Pino to be friendly and efficient. I cannot fault their customer service. I will take this opportunity to thank Langley Pino for looking after my eye health so well.
Langley Pino Optometrists is outstanding not only in service but in eye wear choice. I've worn glasses now for 20 years and I have tried many places to not only get my eyes checked but to also purchase glasses. Either the service was lacking or there was poor choice in eye wear. They just didn't make the grade. But, Langley Pino get top marks on both fronts. They take the time to get to know you, consider your needs and work together with you to find out what suits you best. I always receive so many compliments about my many awesome purchases. I can't recommed LP more highly! And special mention to Anne- thanking you again for all your kind assistance and having the best choices in glasses!!!
I also had my eyes cared at Langley for a number of years and I too have always found Dennis to be an excellent practitioner but also had to regrettably change to another Optometrist because of a lack of diligence and poor service by his supporting front counter staff.
Langley and Pino have taken care of my eyes for about 35 years. At first with contact lenses, in later years with glasses as my sight deteriorates with age. All this time, both routine and through accidents with lenses or after cataract operations, overall attention has been exemplary. The specialist taking the utmost care to check health as well as vision for my eyes. The staff have always been helpful, friendly and courteous in every way and are careful to ensure any kind of applicable refund is applied against the cost.. I am happy to recommend Langley and Pino highly for eyecare in every respect.
This used to be a very friendly shop. I went in the other day to book an overdue eye-test and asked if they could look at my glasses that needed a minor repair. A rather severe lady attended to me and said that he glasses would have to be replaced. I said I have 5 children so am not too rich. She said that they would have to be sent off (so apparently didn't have to be replaced). I suspect a change of management. So its just about the money now... sigh. I'll take my little dollars and see if I can find an old fashioned friendly shop like Langley Pino used to be.
Absolutely disgraceful customer service refusing to forward on results to another optometrist and then the owner calling the police when I insisted on this. The receptionist proceeded to give a description to the police of myself as the owner took down my e-mail address to forward the results on. He then personally insulted me calling me thick. I will never go back to this place and i suggest you don't either. They are very nasty people.
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