Campbelltown, Australia
Shop U62 Campbelltown Mall, 271 Queen St
N/A
+61246262969
I have recently had my eyes checked by Michelle and she was lovely! The set up was great and I had a very comfortable experience compared to other places I have been to in the past. I then recommended my mum and brother who had their eyes tests done and have both recently had scripts filled and brought new sunglasses. The customer service is great and there is a wide range of styles and brands to choose from and the shop is very clean.
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Michelle was most informative about my eyesight issues and had very up to date equipment. The staff are very friendly and kept me informed on the progress of my new glasses. Happy to recommend good treatment.
The older gentleman( I think the owner) working there all the time ignored my sister who is hearing impaired , when she try to get service, he was too busy with things behind the counter , didn't knowledge her , didn't walked over and ask if she need help, She even walked up to counter with a frame in her hand and try to get attention again by asking for help, the gentleman looked at her and continued to do things behind the counter. She a found a frame she loved and ready to pay on the spot it would of about 500 including the lens, but it resulted in her just walked out. I put the glasses on hold and booked in for eye test the next day with a different Team member, who put my details on the glasses with my appointment time. The owner was there the following day. But the glasses must of be sold because they were not there, I got no phone call to check if I still wanted them. Months later thought I would give another chance and the owner was there. I was definitely quoted "around 500" for Standard Single vision/ High index lens 1.74 with Anti relection coating without a frame after "extremely quickly" or skimming through the book, so called "checking prices". The other optical stores in the area is 380 including a fitting fee. Both my sister and I also wear contact lenses and our children wear glasses too. Very disappointing to someone who has managed many large retail businesses and My sister work as Business Relationship Manager for a National Disability organisation. We just keep thinking how much business they must be losing. Used be a really good older male team member there before but haven't see him lately, extremely knowledgeable and great customer services. The optometrist was lovely too,
I was very happy with the attention given on my recent visit and the prices quoted were very reasonable. I will definitely visit this store again.
My wife and I both found Michelle to be highly professional with an excellent manner.
I visited the shop a couple months ago after winning a voucher on Instagram. Excellent customer service, the staff were very friendly and accommodating. Would highly recommend.
Yesterday I had my regular annual eye check done at Price Point Optometry. Rob and Joe provided wonderful service, patient, very friendly and very wise. Their new shop in Campbelltown Mall (close to Target) is beautifully fitted out and the equipment Rob used to provide a full check of my eyes and to provide prescriptions for contact lenses and glasses seemed to me to be very much improved and more comfortable than that used in previous checks done by other providers.
Another change of owner, placed an order 3 weeks ago for contacts, oh yet to order, not a great experience being a new business, seem to think it was my fault, I called today to remind them, they should be calling me "The Customer", want to cancel my order oh don't have to they did not place the order good luck in the future my business is going somewhere else bring back Rob. Can't give no stars so 1 star it is.
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