Campbellfield, Australia
1948/1950 Hume Hwy
N/A
+61 1300722132
I have been working with Rob closely for the last few years now, service has been top notch as always. Machines have always come in clean, new and in time. I have also had their managers come on to site to assess the correct machinery as some projects require intricate machinery. Yesterday was a Public Holiday/Boxing Day and I had an emergency project that required an excavator to be hired. Dean, the Hire Controller took my phone call and organized the machine hire and was surprisingly on time this morning! Fantastic service! Recommend all who require machine hire without any hassles!
like
Excellent quality machinery, expertly maintained, Great group of guys who are friendly, professional and deliver excellent service and quality.
We used Pacific Hire recently to help carry out works on our backyard and not only was their gear excellent, the service was also phenomenal. I would definitely recommend Pacific Hire. 10/10. We will be using you again!
Poor quality product and incompantant staff. I hired a concrete grinder and M Class vacuum. The M Class vacuum was not working properly when I first turned on the machine. I called and an apprentice was sent out and he told me it wasn't cleaned properly, he even told me this happens often! I waited about a hour for him to return. I turned on the grinder and once again there was no suction. The apprentice came back and he also couldn't seem to get it to work. The unit was then taken again. This time they claim it was the setting on the machine, however when the apprentice tried it was on the righg setting. I ended up using it but as there was so much dust left I hired a M class vacuum from Kennards and what a difference. Not only did it work but the machine was clean, newer and staff much more profession. After all this they claim it was "user fault" and charged me for a extra day. When I disputed this a store credit was offer but I have zero need for this service again and don't want to go back. I felt the staff at Pacific to be arrogant and all about blaming the customer. I also questioned if I needed a mask and was told its not that necessary. I did bring this up but a excuse was made once again. I think customer eduction and safety is critical. Pacific were cheap but you get what you pay for. Kennards offered a much better quality service with professional staff, unlike Pacific
On first impressions, Josh the customer service rep was great to work with. But afterwards found he hadn't given us all the information. Christian the manager is disgraceful and should not be working in customer service. Would never deal with this business for hiring again. We clearly stated the date we wanted the hire (in writing, via email) and when they could pick it up. Discovered after a week they had not picked it up and now wanting to charge us for a week of hire.
Great service
The guys at Pacific Hire really know their stuff, helped us turn a nightmare job into a dream job easily! Highly recommend!
We have used Pacific hire for about 4-5 yrs now and they have been nothing but great, if they don't have it they will organise it, so happy with that, good work guys.
Deli
The best companies in the category 'Deli'