Cairns City, Australia
11 Toohey St Portsmith
N/A
+61 1300723844
Very Professional and Efficient. All staff were very helpful and patient during the moving process. I had great confidence that all my items (especially fragile ones like my piano) would be treated with care. After previous negative experiences with other companies, definitely worth paying a little bit extra to ensure my items arrived safely on the other side. They also organised my vehicle transport which was one less thing to worry about during a stressful period.
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Grace removals Cairns were very professional. They were on time and even gave a courtesy call before pickup and delivery, so I knew exactly when they would arrive. They also called after delivery to check to make sure everything went well. The delivery drivers were brilliant and very careful with our items. I would absolutely use Grace removals again.
the people who I dealt with through Grace Removals were awesome. they helped us through a very difficult time for us in our lives and made the whole moving experience a positive one. would highly recommend.
Couldn't speak higher about this company. Excellent communication. Always updated me on everything when it happened. Very friendly team and very prompt with their timeframes. Thank you for doing such a great job at moving my personal belongings. Would recommend Grace to anyone looking for a removalist for local or interstate.
Grace were good to deal with, their representatives were lovely, the service on pick up was prompt and the cost competitive. Delivery from Cairns to Adelaide took 5 weeks, but I had stated I was not fussed when it arrived, and I wasn't so that was fine, though perhaps a little long. I had an antique trunk damaged during transit, but I took out insurance. Where I was quite unhappy was an antique wardrobe key was lost in transit, rendering the furniture unusable. I contacted my local office three times to follow up and while the representatives were lovely and sympathetic to my problem, I was promised the Operations Manager would contact me to follow up after each call, which never occurred at any point. This was extremely disappointing. Very much seems they are happy to pick up and dump your possessions but do not want to know about anything done by their handlers during transit. Thank god for insurance is all I can say.
We used the services for a move from Cairns to Newcastle and i am surprised by the quality of service i have received. Special thanks to Rob from Cairns office. The guys were so efficient and cheerful and quick. Proud of myself that i used Grace
I was really impressed with the service and care that Grace provided during my recent move to Brisbane. From the quote process and pick up in Cairns, to the organising of delivery and delivery of my goods, it was a seemless and painless experience. I would like to thank the teams in Cairns and Brisbane for this. I would recommend Grace to friends and business associates, for their next move!
My move was complex as I was living in New Zealand moving to Brisbane with furniture in storage in Cairns. Grace removals provided a very competitive quote but it was the care and concern shown by Mel and the team in Cairns that won the deal. They went above and beyond my expectations to ensure the move went smoothly. The customer service was extraordinary and exemplary. Everything they said they would do was done and on time, especially when timing mattered in ensuring a smooth move. The delivery guys in Brisbane were professional, careful and considerate. I strongly recommend Grace Removals if you want a stress free, timely move.
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