Burpengary, Australia
926 Old Gympie Rd
N/A
+61738882450
I recently hired a car from here the service was fantastic they went out of their way to help me I would highly recommend them thanks again
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AVOID THIS FRANCHISE - Horrible customer service by the owners spent 2 hours to be told i couldn't renta car because of a mistake by budget incorrectly listing me as not allowed to rent knowing this was a mistake called budget head office myself as the owners wouldn't to be told by head office its a mistake and that it shouldn't be there and they would speak to owners to confirm, they got on phone but owners refused to listen to their own head office and gave me back phone and said they would look into it anther hour and cause they wanted to go home told me i would just have to come back tomorrow to have it sorted. Horrible customer service is a understatement was not even helped but i was then even spoken down to after being treated like dirt for their mistake, i will never rent from Burpengary as they don't care about their customers at all not to mention not even a apology for there laziness of not fixing the situation, was then left out in the rain to find a lift while they proceeded to pack up yo leave, shocking customer service, dont own a franchise if you cant run it correctly putting budgets name to dirt cause you are too old and cranky to actually help customers maybe time to retire i think . Disgusted by their actions or should i say non action. If i could give them 0 stars i would of as they dont even deserve one. #boycottbudgetcar&truckrentalsburpengary
Fantastic service, trucks clean and looking well maintained. Unfortunately the small detail I noticed is the battery in the truck tgat I was driving wasn't really suitable for what it was set up for. I was even told by budget that the truck needed to be started every 2 or 3 times when the gate was being raised. Other trucks that I have driven have had a separate auxiliary system for the ramps. But at the end everything was fine the truck ran well and year not a bad experience.
Comfortable seats, smells good, spacious truck. Friendly service, and were very clear with all the details
Friendly staff, however later in the day after returning the truck I was telephoned and advised a cover from the tailgate controller was now missing and I would be charged, though cleared inspection on initial return. Just an extra money maker I think as it was supposedly held on by two securing screws. Suggest go somewhere else or take your own detailed pictures so you don't get hit with a 220 bill, (was more than the rental). Ah well, never again.
This place has plenty or parking, easy to find and has a fuel station just down the road. After being let down by another company calling on the day to tell us we couldn’t have what we booked, these guys helped us out at short notice. John was great to deal with and so was the guy that showed me over the van (Sorry, didn’t remember his name). There van was in immaculate condition which was helpful as we were moving in the rain. Highly recommend.
Excellent staff service. Answered all our questions with a smile.
Friendly staff with great service
Deli
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