Brunswick, Australia
4-6 Tinning St
N/A
+61417367257
I purchased an Optitec mover 6 months ago for my caravan, Gary is genuinely nice guy and he explained everything which I would like to know. He helped me a lot to understand the machine before and after the purchase of the equipment. The product is incredibly good, I have used it for my caravan and trailers. I am happy with the service they provided; it is over whelming. I highly recommend Optitec.
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Whilst moving the van back into its storage place, the bolt retaining the jockey wheel clamp sheared off.... causing the van to collapse onto my lovely (used three times) Optitec machine. It smashed the body of the unit and I was heartbroken. A call to Gary at Optitec soon relieved any fears I had and he advised me that I could purchase a replacement cover - and how to fit it...... further, he suggested I fit a double jockey wheel clamp assembly - suggesting the exact one which would be most suitable for my 100mm A frame. I placed the order, and made payment the following day once the office opened. To my delight, less than two hours later, Gary arrived with the order - amazing!. Further, I had incorrectly ordered the wrong part, and he replaced that with the correct one...... all done within 2 hours..... Now - I defy anyone try to convince me that this amazing company does not back its product - or mess about with replacement parts....... The machine works a treat - it easily moves our 2.5 t van on all surfaces we need it to - including firm grass covered soil... and up a steep, but short incline.... happy to respond to any questions concerning the above - reply to site, who will forward comments on...... Ross W Burgess ACC V 00191.
Some three years ago, I purchased an Optitec Caravan Mover for the sole purpose of negotiating my 3.5 tonne van into a difficult spot in my courtyard which was physically impossible using my 4WD. I have to say that the product has performed faultlessly on the slightly inclined concrete surface, the remote works perfectly and I have full control at all times. A great product that does the job really, really well. Owners were great to deal with and happily assisted in the initial setup. Thanks, Optitec.
Always super easy to deal with and very fast turn around and communication.
Had a bad experience dealing with Optitec. Did not move the van on a unsealed surface even with traction support under the wheel. Owners were rude to deal with.
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