Brookvale, Australia
750 Pittwater Rd
N/A
+61299059277
I would certainly recommend Doors Plus to anyone thinkng of a new front door. Their service was faltless, the quality of their doors first class and their prices competitive.
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3 star rating is based entirely on the basis that the installer Eddy was incredibly helpful and professional. I would give him 5 stars! Dealing with Doors Plus was extremely frustrating with poor communication, people never ringing back and having to wait 5 months from order to delivery is ridiculous. I purchased prefinished doors and product is good quality but the system, delivery time and customer communication need overhauling.
Great service from the staff at Doors Plus in Brookvale, special thanks to Richard for his help.
Initial invoice was wrong. Trying to get it rectified was a nightmare. Bogna at Brookvale has no idea about customer service. It took more than three months from ordering to installation. Only redeeming factor was the installer Brian, from the Central Coast. He was punctual, polite, quick and efficient and knows customer care.
What an awful experience we had. I realise it was the second half of 2020 when we put a deposit on our doors and Covid was around, but we waited around 6 months from our deposit date and were NEVER kept informed of what was happening. We were originally told 6-8 weeks. The booking for installation was cancelled and yet doors plus were so keen to take a “progress payment”. Every time we had any contact no-one seemed to have any idea of what we had already been through with delays and cancellations. Will NEVER use doors plus again. Doors plus HUGE fuss!!! Took our deposit then Ignored us until they wanted the next payment.
Terrible service. Took my deposit in early September 2020 and was told it would take 5 week. After 10 weeks I tried to contact via email and left phone messages and got no response. Finally after calling was promised a return call, nothing so a called and asked for a refund and they took my details and told me it would take a week to return my money. A week later got a call asking for my details as they had lost them, now almost another week later and no refund. Try to call to speak to a manager and am told that I need to email. They will not handle compliants via phone. Pathetic.
I'm a first time customer of Doors Plus and have so far had a seamless experience. Chev was the sales assistant who helped me with my new double doors, with glass panels, for my balcony. The measure and quote process was easy and hassle free. Tony was the installer and he was an absolute workhorse. He did a fantastic job removing the old doors and installing my new ones. No walls were damaged or anything else during the installation process and the way he cleaned up afterward was like he was never there at all. My new doors look fantastic. Although I've only had the doors for a very short time, based on my experience so far, I would absolutely recommend. Christian
Terrible service! You walk in the door and get ignored. Only interested in trying to sell you the most expensive set-up. I'll go elsewhere thanks!
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