Broadbeach, Australia
Shop 1567 Hooker Blvd
N/A
+61755721671
The staff seemed lovely, and Estelle in particular took the time to help me choose a necklace that was right for me! She was extremely kind and knowledgeable - providing many tips for maintaining the jewellery.
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My partner recently asked me to get my ring finger sized up at Angus and Coote so I decided to visit your pacific fair store today. I walked into the empty shop and wasn’t acknowledged or greeted by anyone for a few minutes so I went up to the lady at the counter. I asked her if I could get my ring finger sized. Already feeling a little bit awkward this lady made me feel 1000 times worse. Here’s why. She started off the conversation by questioning me on if he was going to buy a ring here. I explained to her that he asked me to go to Angus and coote so I imagine that was his plan. She then questioned me and asked me why he wasn’t with me. I explained to her that he wanted to surprise me however needed to know my ring size before he made a decision. She then looked at me with a strange face and said are you really going to let him choose your ring? And does he even know what type of ring you want. I explained to her I was happy with a surprise (I shouldn’t have to justify that but whatever) She then finally sized my finger. She tried 3 sizes and said there you go. I asked her what size and she said well it doesn’t work like that we have our own specific ring sizing here and if I’m going to buy a overseas ring and use Angus and Coote sizing I better not come back to her crying like another lady had. At this point I felt so uncomfortable I just ended up walking out without knowing my ring size. I went home and explained the situation to my partner. He was horrified and felt so terrible that I had such a horrible experience. He will not be purchasing a ring from Angus and Coote like he had planned. So thanks to the blonde lady who apparently is your store manager. We will be spending our money elsewhere.
First went in store end of last week and handed in 2 small gold chains to be repaired. As I was not given a quote, it was written down and agreed, that the chains were to be fixed- only if under 50. Before I left it was also agreed that I'd receive a call to confirm quote on Monday and another once done (if I let it go ahead in the first place). Never received a call on Monday nor one once it was fixed. I called 3 times this morning with no answer, I ended up going in store. I approached a lady inside and she told me if my chains were fixed, I would have received a call- I said I did not. A man came out to show me that the chains were actually fixed (without my permission) and that the fee was 100. Another lady had come over to inform me that they had thought it was to only go ahead if it was 50 each, not 50 for both. If that's the case, I should have gotten a call to confirm if I wanted to pay 100 (which i obviously didn't). Ended up being charged 80. I was very uncomfortable to cause any conflict even on behalf of their stuff up and felt obliged to pay since I needed these chains back! SO disappointed and blindsided in the WHOLE process!!
Highly recommend this place, and the people who work here never leave you waiting to be attended to....and to top it off, they greet you with a smile.
Very good selection of items. Prices were reasonable. Catalogue specials were outstanding. Service was great.
Extremely rude and disheartening.
Had a great experience in store. The staff were friendly and helpful and i would definitely return
Poor service
Deli
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