Brisbane City, Australia
100 Eagle St
N/A
Wheelchair-accessible entrance
Personally, I found that the crackhead on the corner of my street had more information about how to help with my visa problems than the helpline provided. At least he gave me the honest answer that he had not a sodding clue what he was talking about, unlike the helpline who had the audacity to pretend to feed me useful visa information. So, in my opinion if you'd like help with your visa you should first go to brisbane central platform 9 3/4 catch the train to Narnia, speak to tinkerbell and she will tell you how you can stay in Australia legally. God help us all.
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I had an urgent need for assistance and I was very impressed with the response and service I received. I wrote a letter explaining my situation and I was called by a member of staff who was involved throughout the whole process until the necessary outcome was reached. Don't be disheartened as I was after reading the previous reviews. If you have a genuine urgent matter, I recommended writing a thorough letter and waiting for a response. Good luck. Thank you British Consulate Brisbane!
you never get to speak to anyone. every single option brings you back to the home page . no actual point to this page you are useless
Hopeless service. The system is designed so that you dont actually speak to anyone. They keep referring to the website. The website is useless and you have to pay for every query. Even when you pay, you get a generic response. Useless
We are British Citizens stranded in Queensland, have been advised to contact the Consulate, and have been trying trying to contact them for 10 days. The phone line is useless, it is either engaged ,or if answered (by machine) the system kicks out after holding for 10 minutes! The Consulate will not accept personal visits , without an appointment, but does not offer any way to make one. We are desperate,
I concur with the consensus...brutally uninterested in corresponding directly by shuttling people through a website process designed to meet KPI's rather than the fundamental mission of assisting citizens. When I did speak to the Canberra operator her resentment at being required to perform her job was palpable. She provided information and then expressed what a favour she had done in doing so; you'd have to actively hire for this kind of attitude so I can only imagine the self-righteous culture of the whole workplace. Nice job making Britain seem like a hostile place.
Most of the extensions on the telephone system are not picked up, and lead to full voicemails (so you cannot leave a message). If by some miracle you do manage to speak to a vaguely human person they will be unhelpful and eager to get you off the phone ASAP. If you have a problem it's probably quicker to swim back to the UK then try and get anything approaching "service" from this bunch of idiots.
Absolute travesty of "justice" in the "trial" of Tommy Robinson. Disgusted with the former "Great" Britain and its injustice system. Anyone representing it should be ashamed. Lance Wyatt.
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