Brisbane, Australia
48 Main St
N/A
+61732891944
It's nice to know the service techs like to trespass through a security gate to gain access to the house block to get to the pool while someone is home and can't be bothered to see if someone is home and leave a note in the mailbox when the job is done. For us to discover it wasn't done propley. Service techs tells my parents that there's no power call an electrician out acting like it's not his problem it doesn't work now, when the system had power yesterday while they were in the pool. Now it doesn't work properly and the system turns itself off after 10 minutes of run time. My parents specifically asked to be called before someone comes out so they can watch what is done and make sure the job is done propeley which it obviously wasn't.
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Go to keperra or Albany creek instead - the fellow I spoke to assured me he's " been in the industry for a few years". Clearly not in customer service though. Poor attitude, I'd recommend going elsewhere.
Just plain rude, unprofessional and very unhelpful...I'm bewildered how you are still in business... Guess what! Have gone through another PoolWerx as they were very helpful and understanding and YES they can do what I was trying to enquire about.... You'll need to think about how you talk to your customers.. Talk about trying to help and support local businesses.
I have never been spoken to so rudely by anyone in my life. I am house sitting for a friend and needed some help with their pool. I took a sample into the shop and was taken back at the way I was spoken to by the owner. The only saving grace this shop has is the lovely lady who helped me with the sample. To the owner 'just trying to run a business' .. maybe some customer service training might help.
I come in most months to get a free pool water test and the staff are always professional and friendly. Their chemicals are a bit expensive so I usually get them elsewhere in bulk, but I always receive good service here even when I'm not making a purchase. Last time the tests showed the chlorinator wasn't producing enough chlorine, and I was given thorough instructions on how to clean it. Really great shop.
Poolwerx at Samford recently helped us sort out our pool. It is now crystal clear and looking amazing. The cost was really reasonable given the effort that the guys put in. Fully recommend you try these guys
Staff are lovely. Owner or manager has bad people skills and always ttys to push a technician to visit and gets agitated when told that it is not necessary. He can not take constructive criticism, invades personal space and begins to rant in order to upset and prompt you into anger so he can cast you from the store. I always try to shop and support local, I now will never shop there again. And have since learnt management is not open to respond to any complaints publicly on Google reviews as they should do and provides a generic type message to email them to conceal from the public.
Just moved to the area and staff have been more than helpful, even giving a few freebies to get me started.
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