Brisbane City, Australia
Level 4/190 Edward St
N/A
+61 732114785
Toilets
Great place to have hair removal laser with friendly beauty consultant and receptionist. Feel very Welcome every time with my visit and nice environment. And planning to do micro blading with eye brows soon. Looking forward to it
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I went to Simply Laser yesterday to get a 45 min chemical peel facial. I got there on time, then Katie took some photos for my skin, after that, I was waiting in the treatment room for about 15 mins until Jo came in. It is totally understandable about what happened to her that day, however, I did not enjoy the whole experience at all as the facial was done in a rush (p.s. the hot towels were too hot on my face!). Next time, if something similar happens again, I would rather have it rescheduled than getting a facial in a rush. (Update!!!) I received a phone call from the clinic manager Caitlin on the 23 March (Tuesday afternoon). She was asking me to make a deposit for the complimentary facial that the owner (Leona) offered me to make up for their inexperienced response to family emergency. I refused to pay a deposit because it should be free of charge. Then, she asked me several times to TAKE DOWN this Google review, otherwise, the complimentary facial will be not free of charge. I backed off for my own sake and said 'I will do so', however, Caitlin got AGGRESSIVE and asked 'WILL YOU TAKE IT DOWN OR NOT?'. I instantly felt threatened and frustrated at that moment. This is not OK! How could you offer your long-term client a complimentary facial on a condition that I need to take this review down ??? Everything I mentioned in the review was facts! I understand that a low-rating Google review can impact the reputation of your clinic, however, intimidating your client only shows that you are unprofessional and disrespectful, you do not care about your clients, and it is a money hungry business!
This place is amazing!! Everyone is so lovely and I have done multiple skin treatments eyebrows here, always great
I had a really great experience during my first time visiting the clinic. Aoife was particularly great and has given my brows so much more shape and definition and she took the time to educate me on how the process, sought my input and provided tips for keeping my brows looking sharp at home. After I mentioned some skin concerns she was able to provide some recommendations. I am excited to come back next time! Thank you!
Absolutely amazing service. Staffs there were so friendly and knowledgeable about laser hair removals. Highly recommended and pricing are affordable with packages on offer as well.
Leona was lovely. She was able to accommodate my appointment preference. Walked me through the whole process. My brows look amazing and so natural. I’m really impressed. She is highly skilled and would recommend 100%
It was so good to really be listened to & have the staff continually ask me if I was happy. They showed complete professionalism, along with the skills & knowledge to back it up. Super happy with what they achieved when everyone else I approached wouldn't even try. The premises are decorated beautifully without going overboard & spotless which is so important in a Covid world. Can't stop looking in the mirror! Thankyou so much
WOW!!! It was a new adventure in a new environment for me. Could not have been more pleased with my experience. Thank you for welcoming me with open arms and opening me up to new ideas.. You are a fountain of knowledge with a gorgeous accent to boot. Thank you from the bottom of my heart. ️
Deli
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