Brisbane Airport, Australia
1A Boronia Rd
N/A
+61 131406
Seemed like it would be a simple process. But they kept asking me to fill out a ‘no signature required’, but for some reason filling this out meant I received the package 7-10days later than original delivery day. Package bouncing between countries. Not sure why a ‘no signature’ form means chaos
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Awesome service..they are very quick. I prefer going there. Very professional and polite.
Absolute load of BS from the DHL couriers. Receiving a we've missed you card because the "door wasn't answered". Fun fact, doors don't get answered if the bell hasn't been rung. Hire people that do their job right. Now I've spent the last week trying to locate a parcel which DHL have no idea where it is. Great work.
Delivered.. after complaining all day. Why did I need to shout at customer service to get it delivered DHL????
I visited DHL Express at Brisbane Airport Queensland. I was shipping a parcel to Europe. Sam at the front desk was over the top helpful and worked hand-in-hand with me to make sure every aspect of my customer experience with DHL was successful, friendly and easy. There’s a range of quality packing boxes and these are supplied, included in the shipping costs. I greatly appreciated Sam’s help with finding a good price, the paperwork and help with the packaging. Once the paperwork was entered in the system my daughter in England received a text message with the estimated time of delivery. She also received a phone call from a DHL team member in England explaining the correct paperwork, a ToR1 (Transfer of Residence) required for customs. I’ll certainly be returning to DHL Express for shipping internationally. Highly recommended. Thank you Sam.
My item was supposed to go from Osaka to Brisbane, where I live. The parcel went to Singapore, then Taiwan, then Brisbane then Sydney. Why is my parcel doing a world tour. Why did it arrive in Brisbane and then go to SYDNEY. Where will it go next? Melbourne or Darwin?
I have ask before I decided to use dhl to send parcel if how long to get there where I want it to go...and one of the staff advice to me on the phone would only takes 3 days to get there but it ended 2 weeks for 10 pages of paper..and I pay too high knowing its quicker...but its just the same as normal post office mail..I'm very very dis appointed and very poor service needs to look at the third party overseas why taking so long not using this again...
Friendly, efficient staff. Customer reception area excellent.
Deli
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