Warana, Australia
5 Waterview St
N/A
+61 754371500
Michael from the Warana store was simply outstanding. The quality of our bifold windows, the level of service and the timeliness and quality of installation was simply brilliant. We couldn't be happier with the advice and service given.
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We had a small order of bedroom windows from Bradnams which we were to install ourselves. After confirming delivery for Friday, unfortunately one of the windows was damaged and couldn't be delivered. As we had a schedule to work to with other trades and only the weekend to install, this posed a bit of an issue for us. We phoned the manager Mick on Friday and explained our situation. He was very apologetic and was very proactive in offering solutions to fix the situation. He phoned us Saturday to confirm the window would be ready by Monday and very generously offered to install it. This level of customer service is very hard to come by these days. He personally came out with his installer, Ben, and they did a fantastic job. We will definitely be completing our house renovations with Bradnams, and would highly recommend them to anyone who is looking for great workmanship and awesome customer service. Thanks Mick & Ben Kelly & Dennis
Awesome sauce, great guys, very helpful, aftersales support is top notch
Contacted this company to arrange to have someone come out to quote on a new commercial door, receptionist was very good at getting back to me, however the person who was to contact me with in 24 - 48 hours failed to call. I contacted Bill their quotes person direct approx 6 days later to be told as he had missed the companies dead line of 24-48 hours didn't worry about it. I gave him the benefit of the doubt and arranged a time for him to attend, he came out the next day. That was over 2 weeks ago and I have not had any further contact or received the quote. Clearly he is not interested wish he had of told me that from the start.
I had occasion to visit Bradnams to buy new rollers for my kitchen window. I took my window down to their display centre to make sure I bought the correct rollers. The ladies on reception were very knowledgeable and most helpful. Unknowingly, as I'd lifted the window in and out of the car, I'd pulled the frame away from the glass, causing it to bow and the rubber seal to fold in on itself. I left the window with them, and received a call from Damien the next morning that he'd fixed it, and I could come and pick it up. Now the window is well and truly out of warranty, but he repaired it and NO CHARGE. Damien was most obliging, very professional loaded the window back in my car for me. They didn't have to take on this job, and normally refer customers to a maintenance fellow....so, great service Bradnams!! A great long-standing family business.
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