Braddon, Australia
11 Torrens St
N/A
+61 262304411
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
Quick to Cancell appointments after months of waiting, not once but twice after rearranging for previous cancelled appointment. Less then 2hrs notice stating "your appointment has been cancelled again you need to rebook!". To save your self time and to stop being stuffed around, its highly recommended that one looks elsewhere. The reception staff needs retraining under "how to not yell into the phone at customers". Over the years, this place was average and now its a complete joke who don't care one way or the other! Do not recommend, Look elsewhere!
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Terrible service and total lack of communication from reception staff. I had an appointment today at 3:15pm for a check appoint that involved a scan aswell, and upon arrival at 3:10pm I was told that I would not be seen AT ALL today because I didn’t come at 3pm for the scan however, the confirmation messages said 3:15pm for the appointment. At no time during my multiple phone calls with the clinic did the receptionists mention that I had to arrive at 3pm for my appointment when it was BOOKED FOR 3:15pm. On top of that I booked my appointment 3 weeks in advance and at no point did they tell me that I would require a new referral letter until the night before my appointment when I received the confirmation text, so I had to call around Canberra to get in with a dentist to get my referral in the morning, Just for Dr Michael Cooper to not even see me. Absolutely appalled in their customer service and will not be having my review done there ever again! Instead I’m booking with smile sensations (who have amazing service)
Poor service, terrible bedside manner, confusing ineficent process. Will give you the run around and charge you as many times as possible before helping you (yay private health care) Do not recomend.
Real awful place with no regard for patients. Really questioning the authenticity of the reviews at this practice. Dr Cooper should not be a practicing doctor. No genuine care for his patients and was not understanding or patient. Would hate for anyone I care about to go here for any procedures. Dodgy place if a doctor uploads his CV on the website. Do not go here ever.
Went in for a consultation for the removal of 2 impacted wisdom teeth and the specialist was very understanding of my agony, and provided me with emergency extraction (and so much relief after a week of excruciating pain and disappointing experiences with other dentists) on the same day! The dental assistant (I regretfully forget her name) was also incredible! So caring and knowledgeable. And both were very friendly and made the experience as comfortable as possible. A bit of time in the waiting room after my schedule appointment time waiting to go in, but where don't you experience that? Seriously very grateful for the relief and understanding they provided.
My partner had a tooth removed and followup assistance from the Centre, especially Dr Cooper has been horrendous. Fragments of tooth or bone have been working their way up through the gum causing significant discomfort. In a post operation visit for a particularly large fragment Dr Cooper was insistent that applying pressure to the area was not causing pain and continued to do it even after my partner explained that it was. He was argumentative, belligerent and inconsiderate and best avoided.
My friend had a very negative experience at this practice. Dr Cooper was hurtful and rude. His behavior was unprofessional and culturally insensitive. What made it worse is that the response of the whole practice to the feedback was disappointing. While they acknowledged their wrong, they did nothing to rectify it.
I had a fantastic experience at this centre. The doctor I saw was so amazing. He really put my mind at ease and the clinic was really appreciative of my situation. I would recommend this place to anyone. Really professional and lovely!!!!
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Wheelchair-accessible entranceWheelchair-accessible toilet