Ocean Shores, Australia
Tindara Ave
N/A
+61 405456073
Tom helped us at short notice to do a repeat carpet clean and final details as part of a vacate clean. His prompt response and professional advise assisted in diffusing a very difficult situation. His standards of care and service are exemplary. I have no hesitation in giving Tom and his services the highest level of review and will definitely use again. Thankyou Tom for all your help!
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We hired BPure to do a bond clean, including carpet steam cleaning. After the clean was complete, it was immediately evident that the house was unclean. The floors had not been mopped. In the carpets we could rub our hands over and get chunks of fluff. The vacuum they used was worse quality than our own and did not pull anything out of the carpet. The walls were not touched, not a single smudge cleaned even though in the quote it says walls spot cleaned. The bathroom had mould in the grout and after the second time they came back, saying it would not come out, it took us 5 minutes to get some exit mould and clean it ourselves. They did come back a second time to actually do the mopping after we complained, and attempted to vacuum again, but we had already spent the entire day cleaning after them. We had friends come and help, who all were shocked at the state the bond cleaners left it in. Toilets were not scrubbed. Skirting boards not wiped Window tracks not vacuumed Soap scum left on showers Fans left with heaps of dust Power points wiped with filthy cloth We contacted the owner, but they made lots of excuses, but unfortunately they make you pay upfront, so they can do what they want. They did say they would come back a third time to clean, but we didn't have the time as the house was being sold and its not our job to tell them how to clean, specially when we paid a lot. No compensation was given.
Bpure were very responsive and communicative and clean was excellent.... agent, owner all very happy with the result
Tom and his team did a fantastic job cleaning my townhouse for the Bond Refund when I had to go overseas at short notice. I left a lot of rubbish lying about due to the short notice to get a flight and they removed it all, helped sort the garden, cleaned the townhouse and steam cleaned the carpets. All excellent. Highly recommend BPure Cleaning Services.
Ran into a lot of trouble organising a Bond Clean with the border closures and other Bond Cleaning companies. Tom from Bpure was friendly and able to perform a bond clean within an extremely short notice period. Very professional and an absolutely great job done, would highly recommend to anyone!
Tony was awesome. Went above and beyond. Very helpful. Got my bond back! Highly recommend.
Tom is a legend. I had a drama happening with my carpet. Tom was extremely caring and responsive. He called me 3 times in the days following to check up on the situation. Extremely professional and humane at the same time. Fully recommend him !
Can't praise Tom and his crew enough! Our bond clean was done thoroughly and quickly! The place was sparkling. Our realestate were impressed too and we got our bond back straight away!!! Thanks Bpure!!
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