Beresfield, Australia
16 Enterprise Dr
N/A
+61 61131531
Twice now I've not been home to get parcel. Twice I've been left on a wild goose chase to get them. What should have been the same day delivery took 5 days to hunt the parcel down. One person on the phone telling me it's at the depot and another didn't know where it was. The people at the depot were lovely and understood my plight. The Toll system is what's stuffed. It needs an overhaul pronto.
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First and last time customer!!!! I gave clear and specific instructions! Never followed! Called the next day, gave the same clear and specific instructions to be delivered on a certain day I'll be home. Didn't turn up! Customer service lady on the phone, very rude, doesn't know how to talk to customers and had screaming children in the background. Is this a daycare centre!!?? This company is seriously a joke! Would never ever recommend using them to anyone!
Toll have been great, they knock loud too. Picking up a pare at the depot if you miss the delivery is to easy.
Ordered something from china said signed for when i wasnt even home.. Never came. This is the second time now!
TL;DR Dreadful service experience. Booked an overnight collection and delivery service, overseas service centre stated that only afternoon pickups available. Day 1 - Stayed home all day for collection. Service got cancelled and rebooked for the following day without anyone bothering to tell me. Day 2 - Stayed home all day for collection. I called half way through 4 hour collection window to reconfirm pick up. No pick up occurred. Day 3 - Re booked collection from 1-3pm. Overseas service centre again advised only afternoon pick up is available. Left house from 9:30 - 11 am. Return home and find card for missed collection; nothing written on it except date and time, no notes, no booking number. Found an Australian number and was advised that Toll only collect in the morning and only some suburbs get collected in afternoons. So far: 5 phone calls, 2.5 days at home for "overnight" service.
Card left at my house even though I asked for it to be left at the front door, took nearly a week to find out what Toll office my parcel had gone too. Would not recommend
What a joke, have been waiting for my next day delivery for three days and the driver keeps picking it up at the depot, driving it around all day and taking it back to the depot instead of delivering it. One of the worst courier companies I've had to deal with and I do a fair amount of online shopping.
First and last time customer. Ordered three priority items from melbourne. All came at seperate times over a 9 day period. Fastways(Amarex) looks excellent compared to these guys. Worst courier company ever. I will avoid any company that uses toll from now on.
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