Moorabbin Airport, Australia
shop g/106, 250 Centre Dandenong Rd
N/A
+61395833133
Very unhappy with the customer service lady at the store. Wanted to try a shirt we liked and she didn’t let us. So we left without any purchase.
like
Came into the store and did not get welcomed at all. The store staff member I’m not sure what her name is, but came into the store and she was sitting on the counter on a personal call. Did not care at all that customers are waiting. Other Bell & Barnett stores are amazing but whoever this lady is, was so unprofessional. And it’s so bad seeing someone sitting on the counter like that on the phone as if she was home or something.
Great service, end up with something when I am there because of the recommendations.
Poor experience. Long time customer who will not be returning based on the way things were handled at DFO Moorabbin Bell and Barnett.
Extremely happy with the quality of the suit, and the service was great. The salesman was incredibly patient and was extremely kind! Recommended the place to all of my friends, and would most definitely come back
Well made products, very good discounts and great customer service
RUN!!! I agree with Katherine... After I purchased 2 shirts for hubby for chrissie, both of them did not fit. He is of slim build, 5.8 70 kgs, fit bit not buff so you would think it would fit... well upon us returning a couple of days after christmas, he tried on no less than 8 shirts and NOT ONE OF THEM FITTED HIM...... And having come from a tailoring background, yes I am trained as a tailor and a dressmaker - I mentioned to the staff member who simply said my husband was hard to fit. Like right#@%&! So I asked for a refund under faulty goods clause.... WELL!!! that was when the fun started..... Apparently you cant get a refund in store, you can only provide them with handwritten note with my name, address and credit card details - yes thats correct.... - including my exp date and CCV.... (but wait there's more)... and then they pass this piece of paper to head office, who apparently will email me in a few days.... I have yet to hear from this company. I have lodged a complaint with Consumer Affairs.
While the discounts are good we found sales assistant Nikki to be quite aggressive and almost irritated that my partner wanting to try multiple shirts, insisting that there was no size inconsistencies which we have found to not be the case with shirts purchased here in the past. It's a shame to have this kind of attitude when the quality of product is very good.
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