Fortitude Valley, Australia
650 Wickham St
N/A
+61732160343
Purchased a lounge from Bay Leather Republic and it did peel as described by others. Freedom was pretty ordinary in their offer of reimbursement but spoke to store from which we bought the lounge and a full store credit to the purchase value was obtained. They were fantastic and I highly recommend the Fortitude Valley store.
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DO NOT BUY A COUCH FROM THIS STORE!! Bought a 4K couch from here and had problems with it from the start. This started a very time consuming 6 month legal battle just to get refund. The "customer care" from the company, which is part of the Freedom family, was extremely poor in our experience, as they just fobbed us off numerous times. Further, the owner of this store entered into an agreement with me for restitution which he has not honoured. Definitely a case of buyer beware with BLR Fortitude Valley. If I could give the store and our whole experience no stars I would!
Very disappointing with our Bay Leather Republic leather lounge suite. We spent 6,000 and in just on 2 years the leather has peeled in many places. We called Freedom Furniture (who own Bay leather Republic) and they have told us this is our fault and they will not be helping to fix it. Even though their story keeps changing on what the fault was caused from. DO NOT BUY a lounge from Bay Leather Republic or Freedom Furniture otherwise you may be as disappointed as we are.
very disappointed in this company, do not care, once they sell you the product... after sales service very bad!!. as long as they make the sale... leather lounge i brought also peeled within 18months... they blamed everyone but the product... also service and staff, very uninterested.....
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