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Bank of Sydney

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Sydney, Australia

banksyd.com.au
Financial institution· Corporate office· Banking

Bank of Sydney Reviews | Rating 2.7 out of 5 stars (8 reviews)

Bank of Sydney is located in Sydney, Australia on 219-223 Castlereagh St. Bank of Sydney is rated 2.7 out of 5 in the category financial institution in Australia. Our vision – a vision we all share – is greater than money. Since opening our doors in April 2001, we have joined with you and continue to share a common journey. Our vision recognises the great power in financial dedication and hard work, while also honouring the traits of success and perseverance. Every day across our Australian branches, regular conversations inspire and inform how we deliver our range of competitive products, all with the goal of helping you get the most out of life. We are on this journey with you – but most importantly, we are here for you. You are a personal saver, a small or medium business owner, a developer or an international trader. Each relationship is truly unique and proudly reinforced by our longstanding commitment to openness and accessibility across our bank. Since day one, you have had direct access to our team of professionals. That relationship has shaped the products you receive – inspired by our competitive knowledge and expertise – and given us a deeper understanding of your personal needs. As you continue to grow, so too will our offerings. We always strive to meet the developing needs of our loyal customers with new and competitive retail and commercial banking products. Your peace of mind is always our top priority, and with our healthy loan-to-deposit ratio, strong capital position and track record of outstanding credit quality, you can enjoy added assurance. As an Australian deposit-taking institution, your bank is also underpinned by the Australian Government Financial Claims Scheme. At Bank of Sydney, our relationship extends beyond your finances. We are committed to your home, your business and your future. www.facebook.com/BankOfSydney www.twitter.com/BankOfSydney www.banksyd.com.au

Address

219-223 Castlereagh St

Phone

+61 139500

Company size

201-500 employees

Headquarters

Sydney, NSW

Founded

2001

Open hours

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Matt Wlazlo

Opened term deposit. Moved overseas. Cannot change phone number. Term deposit matures - cannot withdraw because phone number. Call support - "nothing can be done". Speak to manager. Something can be done. Changing phone number takes a week to finalise. Can finally withdraw term deposit. 30 fee because term deposit rollover grace period ended. "Sorry we cannot waive this fee".

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Gary Welfen

The most amazing experience ever. I moved to Australia and visited here twice just to open an account, and the staff even told me that I need to bring the proof of overseas address, and proof of my parents' address, and proof of other things. Excuse me? Well, I wonder if I need to take my death certificate or proof of my cemetery address to open an account.

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Jake McDacy

I am curious if the people who answer the phone on the 1300 BANKING number have even received training before they start answering calls? I was querying a fee on my account which they told me was charged by my internet company. So, after waiting on hold I then finally got through to my internet company. Who then had no record of this charge. So I then decided to call the Marrickville branch directly to finally be told it was a charge by BoS and they will refund it. All of this could have been avoided if the staff on the central number actually are trained etc. Overall this took 4 calls to BoS and 2 to my internet company to be resolved. Not happy. Thank you to the staff at Marrickville who actually know what they’re doing!

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Ivy TT

Seriously. How do I reach you guys. Tried calling 4 times in 3 days. None of the calls got through. Left messages per instructions and NO ONE calls back. Will try emailing next. Not every one lives/work near the branch. Do I have to take time off work just to talk to you?

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Martha Rice

Practical. Real. Community minded. Customer centric. Never knew how good BoS was until I experienced the exceptional banking, product and services provided for a fundraising event. All banking needs met and exceeded!

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Mackenzie Baker

All the workers are very polite....

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Antonio Chan

My experience is in total contrast to another comment. The staff were friendly, efficient & helpful. Not yet require hi-tech banking app so cannot comment on this.

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Taby Sarhadi

The most terrible experience with a bank ever! The worst customer service ever! Recently refinanced our home loan to Bank of Syd through a broker, and we were told we will get a credit card as a part of package. They have not sent the credit card after 2 weeks yet, and when I called them to follow up on it they just say they don't issue the credit cards yet and they are not sure when it starts! When I asked about the estimate (e.g. a week, a month, or a year ) they answered they are not sure. I asked when I could call them to have an answer and they again said they are not sure. "I am not sure" was the only answer I got from the customer service operator! Apart from that, I have not received the debit card on the link account yet, whereas my husband got his last week (it's a joint account), again when I asked about it, she said she is not sure why that has happened but I will probably get it in the next week ! Why, so late ? they are not sure ! We also did not receive any information pack on the home loan after settlement on when/how to do the repayments until I called them and emailed them multiple times.

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