Chatswood, Australia
Shop 12/409 Victoria Ave
N/A
+61 284408600
Wheelchair-accessible entrance
All the staff goes out to lunch during lunch time. Went in on Wednesday lunch time and only 1 counter open because all the staff went out to lunch, we could see staff going out from back office, walking back in with lunches etc... An idea to managers, maybe you can have shift rosters so there are enough staff to cover lunch time Most customers are free only during lunch time, so perhaps think about having more staff at the front counter during lunch time.... that's my 2 cents. *side note, the IT system is really outdated.... maybe it is time to upgrade the IT System so you can see total customer holdings across all products?
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Awful experience in bank of china Chatswood store. Their staff attitude is terrible, I just want to withdraw money over the counter, however their staff was rule and asking me many questions, simple things get complicated. I hope the bank can improve their customer service.
Perhaps a good and secure bank.. but technology wise in Australia is extremely user unfriendly. Mobile App crashes abruptly half of the times. Too much redundant security in place for online banking resulting in very bad banking experience. Slow deposit (even though with OSKO). Pull your socks up BOC Australia and revamp your whole mobile and online banking!
Poor communication with customer.
Good customer service
Offer Safe Deposit Box
有必要在customer service 上關注服务員的態度。 今天致电Chatswood branch 詢问一份申请表的细節。 雖然得到回答，但最後竟然加上一句你應自己看清楚 ! 既以回答客人的问题又何必多此一舉而令客人不悦。
办事效率低。 差评。
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