Subiaco, Australia
Shop 9/180 Rokeby Rd
N/A
+61 893814949
wonderful service and great products! I would definitely come back to get many more trophies made up as the lady who served me was very informative and a lovely person to talk to. I cant wait to come back and get some good quality medals done.
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If you are looking for an authentic Fawlty Towers experience, this is the place to go
great customer service and high quality repair! had my heels fixed and they came back better than before, not only did i receive a high quality repair but i received great customer service that was second to none. If your looking for a place with great quality repairs and amazing customer service this is the place!
Have been coming here for over 10 years and have always received outstanding service! Highly recommend. Will go to great lengths to help you...
Horrible workmanship and fawlty towers level of poor customer service. I got some leather sole shoes re-soled and new rubber heel top attached. Repairs took 3 days longer than quoted with no notification of delays. Also came back with Topy heel top instead of RM Williams ones quoted, very rough finish to the repairs. Both heels started 'squeaking' after they came back from shop. A few weeks after repairs the heel started to come away from both shoes. I took them back in to query the owners and he was immediately dismissive after I had barely said "i got these fixed a few weeks ago". Waving his arms around and alternatively storming in and out of the back room. Sometimes charging back to the counter holding a screwdriver or similar tool in a possible attempt to be threatening. He spent a lot of time explaining how I wouldn't understand leather shoes and he has been in the business for so long and blah blah blah. When I pointed neither the squeak or the heel separation existed on either shoe before the '"repair" he reverted to calling me girls names and asking if I was on my period. Truly hilarious. 0/10 for workmanship and service, 10/10 for comedy.
I had the zips repaired on my favourite hand bag. I’m so happy I didn’t have to throw it out. Great service with exceptional customer focus.
I recently came into get my dogs collars a tag. I was greeted with a smiling face and exceptional service. My dog tags were exactly what I thought, and what 'Lizzy' and 'Esky' would love. Pick up time was perfect and exactly what they said it would be. Would defiantly recommend to anyone that needs there shoes, tags, trophies or anything done. Will defiantly be coming back.
Thanks Excel Trophies Subiaco you have again done a fantastic repair job on another pair of my shoes. My OLD, reliable, comfy boots that were re-soled gave me another winters wear and this stitching repair on my fav dress shoes saves me money and time (no need for shopping for new ones and having the painful stage of wearing your new shoes in) I have never had an issue with my shoes not being ready for the pickup day and time given. Great small business.
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