Moonah, Australia
33/35 Main Rd
N/A
+61 362281111
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Super helpful staff fitted my wiper blades for me without even asking. Tops service.
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Great service, excellent car install. Great range of Bowden's Own cleaning products too.
Very poor service, in fact no service, staff seem to work hard at not working, some serious training needed, can't even give a simple thank you after you pay?
Extremely rude staff. Item listed as in stock at the store on the website was not available. Staff member advised that they had one in stock but were holding it for another customer. When asked why it was still listed as available on the website, he said that it was not his problem and that he wouldn't do anything about obtaining the item. Stated that I should have called store before leaving home, despite what was listed on website. Refused to provide contact details for either store manager or supervisor.
Horrible experience. Recommended and sold the incorrect specification engine and gearbox oil for my car. I returned the engine oil within the 14 day period and was reluctantly given a refund after being told to "go get the right oil and pay the difference". Today I realised I had also been sold the incorrect gearbox oil, but by now I was one week outside of their 14 day return policy. Out of "good will" I was given store credit for the incorrect oil, and had to pay the difference on the full price of the correct oil. The staff were rude and would not take responsibility for recommending and selling me the incorrect oil in the first place. After the transaction was complete I was told there would be no refund or return on the gearbox oil I purchased today, and this was also printed on the receipt. I contacted the ACCC just to inquire about the 14 day return policy, and was informed that under the Australian Consumer Law it was illegal for them to refuse a refund as the item sold to me would be considered a "Major problem" item, i.e., not a change of mind circumstance. Under the ACL consumer guarantees, consumer rights do not "expire", and apply even after store policy times are exceeded.
Very kind and nice to change my car battery
Autobarn Moonah never ceases to amaze me with just how bad their customer service is.... Actually that's kind of incorrect. I can't truly rate it because it doesn't seem to exist. Visited twice this week to get what I wanted. Spent maybe 10 minutes standing in their store looking at products waiting for a "Can I help you".... which finally came just after I hit 'buy it now' on eBay.
I have used Autobarn for many years .gret service and product knowledge of staff.10 out of ten will put photo on when visit on monday Stan Wilkinson
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