Hampton, Australia
460 Hampton St
N/A
+61 395989089
DeliveryIn-store pick-upIn-store shopping
Excellent to deal with throughout and we are so happy with the end result.
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I was so impressed with this company, despite the fact that they were aware I was not building in their area, so my eventual purchase will be interstate, they were so helpful and knowledgeable. They went so far above in terms of research and follow up questions, I would have been impressed if I was purchasing via them. Great Experience Kerris.
Great product knowledge and excellent advice when we went to their showroom! Pricing was very competitive. Installation team were also friendly and worked efficiently at our home. Very happy with their sales team & all round service.
amazing service, friendly staff, love my new fireplace
TERRIBLE SERVICE! The service installation guy named Dennis, never came to our house to properly assess our space. After multiple times of trying to chase him, we have had enough!! This morning was the last straw as he was meant to drop in & made us waste our Sunday morning for him to cancel on us. If this is the way PRE sales customers get treated, I cannot imagine POST sales. TERRIBLE!!!
These guys really know their products. They are extremely professional, will help in every aspect of your job, and are friendly on top of it! Highly recommended.
Prices are competitive but after sales service is horrible. Don’t want to know about any issues you are having and wipe their hands clean, telling you to take it up with manufacturer. Extremely disappointing.
The installation was done well except they didn't put back the flywire on our chimney properly which was keeping bees out of an old hive. When we asked the company to come and do that they wouldn't. Should have been a 30 minute job. Would have fixed it myself but can't do 2 story roof work. Once they had received payment they weren't interested in finishing the job properly even though they were responsible for not leaving the chimney guard how they found it. Had to get another roofing guy to do what they should have done. Boss down their pushes his install guys really hard and isn't interested in customer service. He was rude and didn't take responsibility for poor workmanship. I couldn't recommend them.
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