Artarmon, Australia
4-14 Dickson Ave
N/A
+61 1300 135 485
I was involved in an accident where the vehicle in front decided to reverse into my car. Compass was recommended by the local Smash Repair and unfortunately the process has been more of a nightmare. Left ear doesn't know what the right ear is doing. Lack of co-ordination. The Depot is not contactable, they send an e-mail and there is no follow up. They send you documents the night before to fill up, I've spent more time calling Compass than actually driving the rental car. Information on my forms was incorrect. You get the impression that the whole thing is run like a backyard shop. I really should have read the reviews below before agreeing to deal with this mob. AVOID THE COMPANY like a Plague, its not really worth the hassle.
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Game changer for the industry!
Why is there no 0 star function because that's what I want to give. This company along with indigo, lomani, car mates...AVOID LIKE THE PLAGUE! I was Coerced into using this company by a company who PRETENDED to be AAMI. My car was taken an hour away from where I live to an "assessment centre". To which is filled with cars for sale and people who have no idea what their company is called. After a week of fighting with compass corp and this INDIGO (I believed it was the name of a person from AAMI) and also the company who had my vehicle (Lomani also known as Car Mates) i went to police and reported my car as stolen. This company INDIGO after not being able to locate the 3rd party to claim then wanted me to make a claim but I had to speak to the no existing management to do so. To date I have no been sent a phone number or address for the company doing the assessment or repairs. I have not been sent an address or even an authentic insurance company letterhead to say what is being done. DO NOT. I REPEAT, DO NOT USE ANY OF THESE COMPANIES
Benjamin was very professional, helpful, accommodating and made the process really easy. Best car hire service I've used.
Threatening us whilst also sending wrong paperwork with completely different balances.
They requested I sign documents for a legal case to go ahead to retrieve unpaid cost of car hire from the "at fault" driver from a year and a half ago. It was only for 3 days' hire only ... yet they are taking it to court which as a minimum is 3,000 payable to their law firm. My concern was that I, the innocent party, would be liable for the costs should the "at fault" party or their insurance company refuse to pay. I requested an Indemnity Letter, it arrived by email with no signatory and no signature and it did not mention l would be indemnified from legal costs of their lawyers. I requested another letter with those details and others that were incorrect, and ... no contact, no reply. Interesting that? Prior to this I was contacted very frequently almost to the point of harassment.
Returned a missed call to be introduced to a very demanding conversation. Company introduction wasnt clear, subject of the call wasnt clear, demanded to know my personal details to only receive a internal email stating I was rude and busy. Got back on the phone to speak to Brandy Ryan's manager had no luck. GIO initially recomemend hertz. Just reading previous reviews im glad I didn't go ahead with this company but a bigger company like Hertz. Alot of people are loosing income/jobs and there are staff like Brandy who don't appreciate a JOB. Very poor customer service.
The only reason I’ve granted this 5 stars is due to one employee, he’s name was Sid, this individual was on the ball from the very beginning showing upmost professionalism and care, he knew so much about the situation and answered every one of my questions without having the need to seek for it. He made my life a lot easier during this time, and I felt secure knowing that he was the one responsible of my case, I had trust in him and he delivered above and beyond. The company is extremely lucky to have such a valuable asset.
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