Tullamarine, Australia
70/90C Garden Dr
N/A
+61 1300 661 938
Alpha Airport Parking Staff were efficient and friendly. Did not have an extended wait to either be transferred TO the airport of for pickup on my way home. The guys driving the bus were helpful with the luggage, and when I arrived back to my car, to find it with a flat battery, had it jump-started within moments. I can DEFINITELY recommend this service
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Picked up my car after 19 days stay, found a lot of scratches across my car. Found out only now when car has been washed.
The most unprofessional experience I have ever had! Yes, they are cheap, but you get what you pay for. On my return from my trip they had no records of me ever dropping off my car. It took an hour for them for find my key, which I needed to help locate. It took a further hour to find my car, which conveniently happened to have a dent in the front bumper. Don't be a cheapskate and pay for proper parking.
By far the easiest and most hassle free airport parking experience!! No driving around on an endless search for somewhere to park on-site and then waiting for a bus or walking all the way across to departures (managing luggage in stairwells and lifts). The staff at Alpha were friendly and extremely helpful - and the rates are less than half what I would have paid on-site at the airport. I was SO sure this would take longer - but it is actually quicker. Thank you Alpha - I will be back.
I use Alpha frequently - at least once every 6 weeks. Have never had a problem with pick-up/drop-off and the rates are good. Service is sometimes brilliant, sometimes a little gruff (but just lacking in charm, not unfriendly). It depends who is on duty. I will keep using and recommending them.
Have been using Alpha for many years now but last time (November 2018) they damaged my car and when we tried to raise this as an issue-they were completely unhelpful and rude over the phone, obviously denying any liability and blaming us for damaging our own car. will not be using them again. Very disappointed.
I have used these guys about 5 times now just based on price alone. That said, their location is actually a lot better as you don't need to go backwards on roads to go forwards. They are always ready in my experience to get to the airport with the bus. When at the airport, the longest i have had to wait was 10 min.
Wow, reading all the other reviews, it appears I am not alone in my experience. They left us waiting for 40 minutes before they picked us up and even had the audacity to lie and tell us they had come to get us and we weren't there. We literally called them to say we had arrived as we were walking to the pick up point so how they managed to turn up and leave so quickly is beyond me. I find it interesting that there are either 5 star ratings or 1 star ratings - makes me wonder if we are talking about the same company or whether some of those 5 star ratings are genuine. Also, when we got our car, the dash was coated in a layer of dirt - god knows where it was parked.
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