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Coco Republic

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Alexandria, Australia

cocorepublic.com.au
Furniture store· Outdoor furniture store

Coco Republic Reviews | Rating 3,4 out of 5 stars (8 reviews)

Coco Republic is located in Alexandria, Australia on 24-34 O'Riordan St. Coco Republic is rated 3.4 out of 5 in the category furniture store in Australia.

Address

24-34 O'Riordan St

Phone

+61 1300000220

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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M

Michael M

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Incredible coffee, food, service and atmosphere, the perfect weekend breakfast location to unwind.

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Chadi Tahan

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I always knew Coco Republic for quality product and luxury service. However, when we attempted to purchase a sofa from them in September 2020 we had a very bad customer experience. At the time of selling, the service was very quick. They charged for the item and made their item available very quickly. However, when we received the two parts of the sofa, they were 2 different shades of a colour they promised (and none of those two shades matched the colour they showed us). At first, we asked for the correct colour. They told us to 'just try it out'. We said they were two different shades, then then said they will replace all the covering. But we said, we paid a premium price for a brand new sofa and we would like a completely new set not a 'fixed' or refurbished one! they refused. We subsequently requested to return the item and have our money back. It took them close to 2 full months to provide us with a refund and this process on its own was very difficult. We felt like we were treated as liars, not trusted and were not important to the company since we have already made the payment. The customer service was not prompt, not customer focused not customer friendly. I will make sure I do not use their services anymore.

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Glenn Coleman

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Worst after sales customer service I’ve ever experienced. Lounge material worn out less than 2 years, took 7 months of repeated phone calls and emails for Coco Republic to finally send someone out to inspect. Specialist inspecting told me fabric clearly failed, will recommend recovering. Next day Steve the self important after sales service guy advises we have not had it professionally cleaned every 6 months, so bad luck. The condescending attitude from Steve was absolutely atrocious. I will take every opportunity to tell anyone who will listen, to avoid shopping at Coco Republic like the plague. DO NOT SHOP THERE.

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Arturas Zakarauskas

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If there would be -5* option so that's what they are. I would call this company almost a scam. Long story short: Floor staff has no competence. Sold a sofa (2 modules 7000) but brought different colour. Later said that colour can be efferent from the sample. And suggested to unpack have a sit after we see how comfortable it is we won't see co;our difference anymore... After we unpacked we realized both modules had 2 different colour shades..... ... To get money back took 2 weeks after they collect the sofa. Customer service? Doesn't exist. Very rude and negligent. Unfortunately we didn't check review before got involved with this company. Any garage shop provides better customer service and would respect clients more.

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Hun Kim

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Verify of product displayed. Quiet pricy compare than other ordinary furniture shop. But furniture itself also not much different as other store. Check one sofa origin. It shows made in Vietnam . NO complain about origin. It just price different with other furniture shop .. just about 2 or 3 times more.. Well. Must be suit for some high society people

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Robert Dudek

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Complete disaster lack of competence and any professionalism. Order delayed by several weeks, staff have no idea what is coming when and how, recurrently provide wrong information. Chaotic unprofessional and incompetent.

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Delz G

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I bought a dining and a coffee table one year ago and both had problems when they were delivered. My dining table had a chip in it which Coco Republic replaced immediately however the replacement arrived with scratches (which I couldn't be bothered complaining about for a second time but it had clearly been refurbished or something). My coffee table looked like a stunning solid piece of black wood in the showroom and in photos and when it arrived it was two pieces fused together with visible black connectors that looked like a cheap and nasty version of the showroom piece. Coco Republic didn't inform me that the coffee table could arrive so distinctly different from the original. I have been trying to resolve this for a year and nothing has happened. They employ great staff at the point of sale but their post sale customer service is absolutely shocking!! Consider these reviews before shopping at Coco Republic. I will never shop there again and I'll be sure to tell every single person my experience.

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David Martin

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Can't fault the quality and style of the products on offer, and there are cafe staff who wander around providing free coffee to customers - this is great! But the after-sales service in our experience has been a let down. We bought a rug from floor stock, and were promised a phone call to confirm it was ready to collect on two separate occasions by the same staff member - she didn't call at all, and offered no apology. We also called the generic number (call returned around 5 days later), emailed the concierge email (no response) and messaged on Facebook (responded around 5 days later). If you say you're going to call, then call. If you offer an email address, phone number or chat feature to customers, then respond to it & make it useful.

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