Melbourne, Australia
31 Albert Rd
N/A
+61392568311
mmm the meat was so good
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I have been staying in the Emerald Ward and all of the staff are kind and supportive. My psychiatrist, Professor Tiller has kept me/allowed me to be included in decisions for the path of my treatment and is very informative, helping me to make informed decisions on my medication and possible treatment. The nurses are all kind and compassionate and there is a lot of support available whenever it is needed.
I’m a patient of Dr Mohan since 2019 and I would not recommend him whatsoever. He’s very neglectful of his work and disorganized. He leaves all responsibility on his receptionists who also have no idea what’s going on. I’ve faced nothing but issues with them getting scripts and appointments due to him never being there or “not receiving the notes” that his receptionist leave for him. If your GP sends you to see him I’d suggest finding someone else or you’ll be left going weeks without medication like me.
Excellent facility, private rooms are of the highest quality. Staff are fantastic. Addiction classes run by Paddy Morahan, are literally life changing. He is friendly, DTE and has 14 years experience teaching in this field. Food is very good. Gym equipment is excellent, so are the gym instructors.
I contacted in January about a referral. Heard absolutely nothing on their behalf and when I called I had some snarky comments that I was calling the wrong number (wasn't given the right number until weeks later). Its now 100% worse and I am furious that I am having to chase up and do their jobs. Save yourself the time.
Great options for psychiatry, great inpatiwnt care and great facilities
Highly disappointed with the complete lack of organisation and professionalism here. I sent a referral from my GP to an email address as advised by someone I spoke to at the clinic when I initially called, and they told me they would be in contact in late March/early April to arrange for an appointment. Fast forward to the end of March and no one had been in contact so I called them myself.Turns out my referral had been received but was however "missed" and I am now unable to book an appointment with the specialist I wanted to see despite being told I could at this time. To top it off, the specialist is now moving to a different clinic in May, up until which he is booked out, so it is now my responsibility to once again go and get a new referral from my GP and take it to the new clinic where I will not be guaranteed an appointment straight away. I sent an email to the feedback team and have not received any reply. Such lack of organisation is preventing me from receiving healthcare that I have been waiting a long time for and that I genuinely need. Completely unprofessional and a waste of my time and effort. Please in future attend to prospective patients and don't "miss" referrals that are in the inbox.
Do not send patients here. Nurses are kind but absolutely terrible care verging on negligence, no aftercare once patients leave and psychs care more about ripping patients off for money than actually helping.
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