Sydney, Australia
Level 18/363 George St
N/A
+61 1800813129
Wheelchair-accessible entrance
This “Advocate” is just an excuse the airlines can point to as an example of them taking customer complaints seriously. Well, it’s a façade, as you will just get the same result. Waste of time!
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Absolutely hopeless and the proverbial “toothless tiger”. One of their apparent advocates, Catherine Fajerman, doesn’t respond to most emails and when you get one it’s a one liner - she clearly couldn’t care less. They are basically an additional step (and therefore additional work) to get the same hopeless result. Total waste of time and tax payer money so hopefully this entire operation and its staff end up on the dole queue where they belong.
only a merry go round service to the airline website to write a complaint to before they will listen to me. The website has not platform to write complaints just feedback. This service should be abolished to safe taxpayers funds being wasted on another useless government service
Beyond hopeless. The Advocate never contacted me; just got Qantas to contact me again with the same BS they used the first time. They essentially relied on obscure clauses in their contract to get out of their appalling approach to on-time service that was actually within their control.
Don't waste any time trying to get help or advice here. They are beyond useless. With just one phone call to Consumer Affairs, I was given advice which will help solve my issue.
Deli
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