Bibra Lake, Australia
12A Ambitious Link
N/A
+61 1800 242 228
Since my first interaction with AICA I have been pleased with the way in which my energy requirements have been addressed. The person who assisted me was very patient and helpful and explained all to me in every detail required. The system was installed professionally and seems to be performing well. My initial energy bill following installation reflects this. Overall I am very satisfied with the system and the service I have been receiving from AICA Energy and would happily recommend them to others.
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excellent from the start - Purchase - Roy our sale rep was professional, informative and a pleasure to deal with. Install - tradesman were prompt and also professional, workmanship was top quality even if the install was quite difficult on our double level home on completion they left our place clean and tidy. Service - on the second day we had a error code pop up on our system (due to too much power coming into our home from western power), phoned Abe at the office, issue sorted over the phone with no hassles I would recommend AICA Engineering to my family and anyone who wishes to have a solar system installed, you won't be disappointed. Many thanks stavreski family
Great service from start to finish. The crew at AICA energy went above and beyond! We shopped around for a few years so We are absolutely pleased with our decision to go ahead with AICA Energy! Thanks.
A young lady called me today in regards to selling solar, she was really nice and extremely helpful with answering all my questions, and when she didn't have the information she went and got it for me straight away. 10/10 for customer service, will definitely be going with AICA for my solar needs.
Workmen were friendly and professional, and the product itself is good. HOWEVER, customer service is non existent. Since our installation of solar panels, we had some questions so called up for answers. Have not had one return call yet, despite promises we will hear from them soon. Receptionists pretend they can't hear you on the phone even when we called on different numbers. We were just asking a simple question, yet their treatment of us was so rude. Definitely do not recommend them.
Do no recommend this company at all! Had a 6.30pm appointment and it's 7.20pm and no one showed up. A lady called this morning to confirm, she said that we had to say yes or no at the end of the 1hr presentation. I told her no I do not make decisions that quickly, her response.... oh ok then I'll cancel the appointment. I said what? I still wanted the rep to come and tell about the product but obviously she cancelled it anyway. Very poor customer service KEEP AWAY DO NOT GIVE THEM YOUR MONEY! !!!!!
Erin Perera I would highly recommend AICA engineering to anybody looking to install a Solar system. Good products, highly professional, understanding and best customer service. Technicians are polite and efficient. Special thanks to Zohair Khalid.
There's no doubt in my mind that the team at AICA are the most responsible and diligent professionals ive had the pleasure to be involved with, no stone was left unturned while they searched for a glitch in the solar system they had recently installed ,pleasant and professional thanks for your help guys
Deli
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