Sydney, Australia
200 George St
N/A
+61 61131245
Wheelchair-accessible entrance
Originally I was with Click energy. Which I liked very much. As soon as they told me that they were being taken over by the AGL I knew I was going to have hassles with them because I was a customer when it was a true Australian company. When it became controlled by an American company the electricity Bill’s sored to an absolutely shameful price. I think AGL is the worst energy company I’ve ever dealt with. It is an absolute nightmare! The overseas call was bloody awful and distorted it sounded like she had her head in a biscuit tin! I waited over an hour to get a sensible answer from somebody which I found was bloody frustrating never again I do I want to have anything to do with AGL energy o!! I give it if I could I would give zero out of zero. A pox on the management of the CEO AND THEIR COHORTS!
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CHECK YOUR FLOW METERS AND WHERE DECIMAL POINT SHOULD BE. They move decimal point forward to charge you 100 time more than actual. Customer service yelling and hang up the phone on me because they did not want to accept they are ripping people off.
While trying to get my solar panels connected to the grid they put me on hold for 10 minutes then when they get back the line cuts out so I needed to do the whole process again and then they tell me that I need to locate the number of phases on the unit even though I could give them the number that identifies the system I have from the paperwork I was given by the solar installers that they could then find out that information but they didn't know how to use that. Truly pathetic custom service and completely unapologetic about it also.
I wish I could give 0 now. I used to be a user of Click Energy which is now taken by AGL. I always paid around 40 per month for my gas and the first estimated bill for gas with AGL for my apartment was 2100. They literally sent me a bill for 2100. I had to take pics of the meter read and they still didn’t fix the bill. As soon as they do, I will change my energy provider. Very low customer service as well. Stay away from this company.
Said my Nov-Feb bill is 735 and ALSO says it is 403. I have screen shots! If they spent more time serving customers and improving cost and less time trying to be Green, maybe I'd have stayed with them.
Their customer service team has a reputation for hanging up the phone calls if they can't assist, literally what other reviews said. I'll be more than happy to take my business else where
I was with AGL for two years when I was with room mates they were pretty great back then! I then moved to another city alone and called them up to connect, about 6-8 months went by and I hadn't received a bill from them but another utilities provider! Turns out AGL never set me up and were being rather difficult on the phone, after one customer service person was rather rude and laughed at my situation it just broke the camels back and I went to a different utilities provider. I then received a call from my new utilities provider that AGL had tried to cancel my connection with them! The only saving grace here is that the customer service lady who was handling the complaint I lodged was absolutely lovely.
AGL customer service experience: 1) Long call waiting times, 2) If you manage to get through, you will get to speak to 3, 4 or even more people none of whom will know how to help you. 3) After that experience, the phone will cut out and you get to start it all over again. 4) Promises remain unfulfilled. 5) Even the most simple of tasks, they are unable to assist. 6) The majority of staff have no knowledge on the basic changes to Offpeak hot water.
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