Adelaide, Australia
116/147 Pirie St
N/A
+61 1300140046
Wow where do I start? Booked a carpet clean for 3 rooms, hallway, stairs and lounge room. Wasn't going to be in the vacant house so I left the key. Happen to come by while the cleaner was there. I had to remind her to do the lounge as she said it wasn't on her paperwork. Then she checked and found that it was on her instructions. I then left, she then left. Get a call from the property manager to say the stairs had not been cleaned at all. When I went back around there I found that indeed the stairs were filthy. I emailed the cleaner directly, she swore she did the stairs - many times.I wasn't getting anywhere with her so I called the state number. Meanwhile I checked the other rooms.....the rooms had only been cleaned throughout the middle and not on the edges. Insect, lollies, fluff, nails etc etc. So she forgot the stairs and didn't vacuum the edges of the rooms. The manager backed her up by saying that she had done the stairs. He also offered for her to come back and do them. I said this was not practical as the lease was up. So I ended up completing the job to the standard I expected. I had also previously booked another appointment at my other house for rugs and lounge to be cleaned by GO CLEAN. I asked if they would be prepared to help out by compensating me on the next scheduled job I had for them. He declined to help out with that with in any way. I replied that I would then have to cancel the job as I had no confidence that it would be completed satisfactorily. He then agreed and suggested I cancel the appointment. We all make mistakes and forget things - like stairs and cleaning edges of rooms, so I was prepared to offer them a way to make amends. But no, they stuck to their story and couldn't see that by offering me something in the next job would have displayed compassion and understanding. Totally disrespectful and really poor service. My suggestion is don't go with a multilevel franchise - go local they seem to value their work.
like
GO Clean are excellent. Great communication with phone quotes and answered all my questions, showed up on time, fast service and a great result. They talked me through the condition of the carpet and my options with cleaning. The result was first class!
They were punctual and clean the carpet to a high standard. I would definitely use them again . They are friendly and easy to deal with. Thanks go-clean
I managed to walk some waterproofing paint over my new carpet. I thought it was ruined. Go Clean sent a man round within hours of me calling. With all his contraptions he managed to completely remove the paint and get the carpet looking new again. I was so relieved. Thanks.
Please share: I would not recomend this company to anyone. We were stressed about our move and though hiring a cleaner would eleviate some of that stress sadly this was not the case. Rob at Go Clean organised a quote for an exit clean which was an extrodinary price of 500 however, i agreed to pay as an exit clean covers the whole home and leaves the house in a state which allows you to recieve your bond back! (so we were lead to believe) sadly this wasnt the case, grime on windows, dusty carpets, patchy vents, un-cleaned oven (to which they stated they couldnt get the oven un done which we did within 1 minute ourselves) door frames dusty...the list goes on... The phone conversations to try and rectify the issues with Rob were deplorable, rude and very un accomodating! hiring this company resulted in my husband and myself needing to re-clean the whole home as it didnt seem to have been cleaned at all! I would hate to see someone else spend their hard earnt money and be treated the way we were!
Please thank Brad for an excellent service cleaning my carpets today! The job was perfect, and he was an absolute gentleman. I would love to have him back for my next clean :)
Absolutely amazing. carpets were trashed after a big holiday period and how could i go past four rooms for 100! On time, done with no fuss and servicr with a smile :)
Kim did an amazing job cleaning our mattress!! Efficient and super friendly, highly recommend to others and would use again!
Deli
The best companies in the category 'Deli'