Fortitude Valley, Australia
Shop 6, Homemaker The Valley 1058, 1062 Ann St
N/A
+61738523055
Katherine is a customer service superstar, even near closing time on a Saturday. Nothing was too much trouble, friendly, explained things well, gave options. Used my name. She genuinely seems to enjoy her job. Sooo refreshing! Beautiful store with lots of reasonably priced and trendy home wares. I can't wait to save up to purchase some art work. Recommend joining linen lovers if you are going to make any significant purchases. Pay 40 to join but it saved me on my rug purchase today.
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New expanded refurb looks great, maybe double the size than it was if you came here pre 2020. A lot of stock and also has a kids Adair section as well.
Their milano quilt cover and pillowcases are beautiful (strongly recommend). Their home republic brand ones felt kind of cheap. The only improvement to the milano ones would be if they could put ties in the corners of their quilts and quilt covers to keep the quilt in place (the quilt clips they offer were not secure). Their service is generally good, other than they pressure you to buy wool quilts (which even the lightest is way too warm for Brisbane, and I've discovered it would have been better to get one of the cheaper ones and then just add another blanket if its winter), again though if they added ties to the corners of their quilts and quilt covers on the inside they would earn my loyalty forever and it would make it feel much more worth paying the higher price as I have had trouble finding many places that do this. Also environmentally, more things should be made of bamboo not cotton. Joining their Linen Lovers Club is always worth it.
Extremely disappointed in the delivery process. Response when checking an order delivery that was 1 week past previously advised due date - "it will be soon". Then a text received saying on its way , then "soon" never cam so I rang again - two weeks later still no delivery. Tracking number said it had been "delivered" - news to me so when I rang to query delivery again was told it has been delivered from Melbourne and received in Brisbane but another delivery company delivers to home and no idea when that could be - somewhere between 7-28 days (not what I was told on purchase). When I pushed for more specific information apparently someone will call back and let me know - but that wont be today. In an age when you can order online and get next day delivery - this needs to me addressed.
I love shopping online for Adairs products. But I always go into the store to check out the quality in person. I have never been disappointed with buying anything from here. The Fortitude Valley store is one of the largest leading Adairs stores in Brisbane, and stocks almost all of their range. The staff were friendly and very informative on all of the products I was looking at. The shop is beautifuly designed, and helped give me style ideas.
Not the best customer service here. Store was empty and well merchandised for an adairs. Not really appealing as a shopper.
Huge store that's well presented
Nicely decorated store with a good range, and when they go on sale they really go on sale. They also stock mini Jumbuk, quality definitely feels better and a little bit more special than what you would get Freedom. Additional deals are real incentive for their linen lovers members club
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