Acacia Ridge, Australia
9 Achievement Cres
N/A
+61734269200
Nice lady helping. Clean workshop. Pretty crazy wait for trailers. Order now for December
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Our 2018 Patron has given us many amazing weekends away with our kids 1 & 3. The staff at the Brisbane showroom were great to deal with and we have since got 2 of our friends to also purchase one. Very happy, a few very minor issues with the camper but we have used it a lot and taken it through some very rough terrain so nothing to complain about.
Overall experience was good but handover was a bit basic and could have been quicker if they knew we had towed before. Would have liked a run through on set up, but all we got was which door had what behind it. Girls were very friendly and easy to talk to.
Hooray 23wks and we made it, we collected our Patron today. To say we were excited was a understatement, and all in all we were happy with the initial product at handover. However when we got home and started to unpack our smiles started to disappear when we found the quality that Black Series strives upon was not there. We came across multiple damages and I'm guessing short cuts that we now have to rectify. However once these small things are fixed I believe we will have some great camping adventures. Unfortunately to say, I am very disappointed at this point in time. Hopefully I change my mind once we finally receive our camper. We paid a deposit as instructed to process our order in early October. We were told by the salesperson that it would be 14-19wks which we were willing to wait. Everything was arranged as requested. We never received any communications on how the build/delivery was going until we checked in ourselves via phone calls and emails. Each time we finally got a reply, it was constantly being pushed back. We had holidays booked which we have had to cancel as it has been overly delayed. I was confident in allowing 20wks after the initial date would be suffice, how wrong was I... So in short - we still haven’t got it after 22 weeks and are now being told to take out insurances for finance even after still not receiving a collection date. I hope the wait is well worth it, however after reading reviews am starting to feel disappointed. Update: Yay finally received our Patron,
To say I am disappointed at the least is an understatement at this point in time. I hope I change my mind once we finally get our trailer. Paid a deposit on site in Brisbane and was told there was an 8 week wait which was fine. We were also told by the salesperson that black series wouldn’t take an payments until after receiving the goods so that we weren’t paying for something we didn’t have. We organised our finance well before this time frame that we were originally told. We never received any communications on how the build/delivery was going until we checked in ourselves via phone calls and emails. Each time we finally got a reply, it was constantly being pushed back. I understand the ‘covid’ situation cause possible delays but not once was this told to us unless we reached out ourselves. Holidays were booked and we have had to cancel as it has been delayed. I am pretty certain allowing 8 weeks after our initial delivery date to book a trip away should have been plenty of “give time” should we receive it late. So in short - we still haven’t got it after 17 weeks (more than twice the initial build time) we have started making repayments on it which they said wouldn’t happen, we are also paying insurance on it without actually having it and still no delivery date in site. After reading these reviews we better not get their to pick it up and not have all our extras we have paid for. So disappointed in the communication and service. The product better be better than this! I will then amend my review to update it.
Love my Alpha
The staff at Blackseries made buying my trailer extremely easy. Never be afraid to ask questions, they are always upto the task with giving information if your a first time buyer like myself. Loving the trailer so far and can't wait for my first trip Mick
It's been pretty good so far, we tested all and it seems to be working well. Trent from the Brisbane showroom was very nice and delivered the camper when he said he would. Pretty happy with the whole thing.
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