Gregory Hills, Australia
2/21 Rodeo Rd
N/A
+61246233067
I've never written a bad review before but I'm honestly so upset. Please do not do business with these people. I have a custom built tank from them from a few years ago, it recently cracked and I needed a replacement. I ordered this in the beginning of November. I was told it would take 8-10 weeks. It's almost April and I still haven't received it. I consider myself pretty patient and would have been happy to wait if only they contacted me or updated me about my order. They have absolutely no customer service whatsoever. You'll be lucky if anyone answers the phone and forget emails, they never respond. My fish have been in a temporary set up this whole time and now I have to consider rehoming them and abandoning my fish keeping hobby altogether. I was hoping this was a quick and easy job, especially for a returning customer. Do not waste your time or money here.
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Amazing tanks and decent range of equipment. Not as much coral as I thought but could have been inbetween orders IG: @ommeh
These guys are happy to take your money then leave you for dead! Worst experience ever. Purchased a 5 foot custom tank in October 2020. My wife and I were told by Benny on the day it would take 8 weeks to complete! Tank was ready 6 months later march 2021. Excuses after excuses! When it was finally ready they delivered the tank, I asked them to connect all piping and fittings as this was our first tank with a sump. All I had to do was connect the pump which was very easy. Upon filling the tank and running the pump for the first time I found a leak in the piping also the weir was leaking flooding the sump, After speaking to Benny he told me this was normal and Peter the owner would call the next day to sort it all out!!! IM STILL WAITING FOR HIS CALL!!! Complete liers...I called and called left messages for Peter but nothing.....from this point on I knew I was on my own. I purchased a new tank not to have any problems what a mistake buying from Abyss... tank will now cost me more money to fix by someone else. Don't understand how these people run a business with absolute zero customer service and communication is non existent!!! I hope this saves someone from making the same mistake as we did.
Never seen such a long wait for anything in life. We approached them in April last year. It took time to agree on aquarium size style and cost. We paid 3000 as deposit last year September. Till date which is 6 months down the line there has been no activity. Apart from false promises that they would call back, someone will come to do ziprock , cabinet maker on holiday etc etc. We are usually very patient people but either they don't care or they are very disorganised. Why take on new work when you haven't finished previous work. Appalling really. Guys may be good at making aquarium but this neglect of customer is despicable.
great range of fish and items for your aquarium
Great work on putting together my custom 5foot tank. Thanks boys!
Spend your money somewhere that cares. I've been in here 3 times, and have had to interupt to get help or been ignored. Too bad all my go somewhere else. Peace
Very dark and not much variety of fish
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