Abbotsford, Australia
430 Johnston St
N/A
+61 394173315
I’ll be honest this wasn’t the kind of environment I normally feel that comfortable in but Wignells is a gem! We had already visited and done our research but the guys at Wignells are next level! At one point we were all having a discussion about 1970s detective show theme tunes - I left having bought a wood burner, all the fittings and feeling completely confident about it! John and the guys really know their stuff and at one point, due to technical details I wasn’t across, he kindly called our builder for some info and helped to complete the order. The burner was delivered on time and helpfully brought into the house. Our wood burner is now installed and it works brilliantly - it is a very welcome addition to our home. Thanks to Wignells for their expert advice and help!
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No hard sell, but very good advice saw us shift from budget only steel fireplaces to the Morso cast iron fireplace. There is some criticism on the reviews about organising your own trades, John recommended one installer whom was very polite and left us with a brilliant quality installation in a challenging location for a fair price, yes we had to chase and organise the date with the installer but that is the way the industry works and the outcome was worth the time and effort. Wignell's worked with the installer to make sure all the necessary parts were ready and supplied, it was seamless as we let them in and returned after work to an amazing new fireplace. The Morso 6643 model fireplace is super efficient with three red gum split logs lasting over 90mins to 2hours. The heat radiated over the two storey space is amazing for only this amount of fuel.
The team at Wignells Abbotsford is wonderful. They were so helpful, patient and kind when I needed advice and spare parts when I was doing some general maintenance on my 10 year old Cheminees Philippe fireplace. It is back to looking brand new again!
Waited for over 20 minutes while the rep ignored me at Blackburn showroom. Then told me that the person he had been speaking with was famous and had lots of money!!! I then spent 20 minutes organising a quote for my address as this same person fumbled around. No one ever rang or got back to me. Suggestion - don't bother with Blackburn, I've gone elsewhere.
Great service from informed passionate staff, fabulous products, very happy to answer questions. Listen to their advice, if you don't know ask, they are a long time in this business, so very worth listening to, can advise/recommend tradesmen for installation. Products are very efficient to their task, cooking or heating in energy usage, architecturally fabulous, well worth your investment of time and money
Very friendly and helpful staff
We purchased a Lopi Rockport through John at Wignells Abbotsford. John was brilliant all the way through the process from advising on the unit, to arranging installation and following up to ensure we were indeed happy with our purchase. The heater is brilliant, and the service provided by John was even better. Thank you John for all your care and assistance, I will happily refer anyone wanting a wood fire heater onto you.
Great shop, one of few who sell ethanol for outdoor burners. John in the Abbotsford store is such a great person to deal with. Nothing is too much trouble and service is perfect!
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