Dromana, Australia
335-339 Point Nepean Rd
N/A
+61 359870666
Wheelchair-accessible entrance
I’ve given 3 stars and that’s because I have had VERY mixed experiences. The daytime girls are lovely, very helpful and suggested I get the 7/11 app to get some petrol savings - which I’ve now done and I love it. HOWEVER there is a man who works, usually the night shift, and he is beyond unhelpful. I came at 12:10am and had to use the night window. I asked for 2 original glaze donuts. He told there was no food available after 11pm. I told him politely, no I can see you’ve got donuts left. He refused and then pretended not to speak enough English to understand me. The second bad incident I had with this man was at 6:20am on my way to work. I got my stuff walked in and he followed me around the store. I told him “I’m fine” to get him to leave me alone. Once I went to the counter I asked him to scan my 7/11 card and he says “not available now” and I said “I know it’s available, it’s not any harder than scanning my drink, please just scan it” he huffed and stared at me and so I put the phone out and sorta forced his hand. I then went to pay with card and he sighed “you.. with all these cards” He just isn’t suited to a customer service job. My rating would be 5 stars if not for this employee...
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Staff don't know how to use a Catd scanner. And after trying once they asked me to go in some other store to redeem my 7_eleven card offer.
The guy that was working told me wasting his time cause he couldn't understand what I was saying to him this is not the first time I've had a problem with this guy was rude to me the whole time date is 18th of March 2021
Good Service, nice location!!
Beautiful customer service. Service from the after hours window, the server brought out four packets of noodles after a simple request for chicken for us to choose from. Above and beyond really. Then a four pack of doughnuts to top off the experience. Honestly couldn't have asked for anything more. 10/10 would come again.
Service is a bit iffy, not the best 7-11 thats for sure.
This review is for the jerk who sometimes works the overnight shift. Indian guy with a beard and turban. You must be the rudest person I have ever come across. I come to this 7/11 almost every day for fuel or lunch and always a cup of coffee. Everyone else who works there are really nice. I'm always polite to you but for some reason you are consistently rude. Get yourself some manners and some people skills you knob. From now on, if you are in store I will go to another servo.
Went in there twice in one night. Rude and Unprofessional. Indian Man stared at my friend and I very inappropriately, went back and for a 24 hour service, why can’t we go in and grab a coffee. Never going back.
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