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1st Energy

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Melbourne, Australia

1stenergy.com.au
Electric utility company

1st Energy Reviews | Rating 3.6 out of 5 stars (8 reviews)

1st Energy is located in Melbourne, Australia on level 4/459 Little Collins St. 1st Energy is rated 3.6 out of 5 in the category electric utility company in Australia. Founded in 2014, we are a new energy company currently servicing New South Wales, Victoria, Queensland and Tasmania. We are Australian based and dedicated to providing energy that actually reflects the real cost of doing business whilst giving our customers confidence and peace of mind that we care about them.?

Address

level 4/459 Little Collins St

Phone

+61 1300426594

Open hours

...
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J

Josh

1st Energy offered great rates for Solar customer, of that there is no question. But customer service is absolutely pathetic. After 1 week of signing up, my online login details no longer worked - I sent off emails to which I never had a response, I tried resetting my password through their website and never received an automated email to do so, and I tried calling only to find that after making your way through the menu you just get hung up on anyway. I decided to make a switch to a different retailer, only to receive a somewhat aggressive phone call from 1st Energy trying to hold onto me as a customer (funny how there's someone to talk to when it suits them). I don't hold out much hope of getting a cheque in the mail for the 20 credit i received for my first (and only) month with 1st Energy.

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Margaret Mangan

Its great to get solar credits!!

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Veronica Hendriks

I was looking for a retailer that offers a good solar feed-in tariff rate and 1st energy offered the best rate. However, their daily supply and usage rates are comparatively higher than my current (and soon to be previous) retailer. So, you have to do your maths and see which retailer gives you the best charges overall. In addition, the customer service consultant, Rebecca, was knowledgeable, enthusiastic and patiently answered all my questions. So, a good experience overall.

2

20201203 to

Service was immediate, clear and concise and I wasn't waiting around like my last supplier had me. Also I have free access to my own usage and data on line. For this reason I've moved my business and domestic accounts to great packages that will be delivering me some great savings, so thank you.

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Sahil GAVANKAR

The cheapest in the business. Power/ Gas Rates remain the same over a long period of time. The discounts are guaranteed so I don’t have to worry about missing the due date. Must definitely give a try to this Aussie Retailer who is new in the market and is doing all the right things to sustain here. Thumbs Up.

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Anna Leonie

I received a text saying I needed to pay an outstanding account, after years of receiving and paying for bills from them for over five years successfully. Without a hiccup. All of a sudden I had an account due. I rang and asked for a copy of the outstanding bill. After half an hour of not receiving it I rang them again. So three times now they have allegedly sent me bills that I haven't received. I still have no bill to pay.

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David Cross

Alan was knowledgeable & considerate. Furthermore he delivered on everything he said he would & turned the whole process around incredibly quick. He is definitely worth speaking to if you want to save some ..

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teresa wilby

The people from 1st energy were knowledgeable, helpful and friendly. I didn't realise how much more I was paying my previous energy retailer in hidden fees! So grateful to the persistence of those who came to my door that I actually check my bill! So so glad I did. It will literally save me at least over 300 a year!

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