West Melbourne, Australia
Unit 7/88 Dynon Rd
N/A
+61 1300 739 355
I had panels fitted by Solargain through an IKEA promotion in July. The whole process of getting quotes and getting the panels installed was pretty straightforward. They were very honest and even reduced the quote when they found I wouldn’t require a part they originally quoted on. I did have to wait about 6 weeks for installation but that was ok, good things take time, they ended up coming a week earlier though due to a cancellation. The install went smoothly, the guys were diligent and cleaned up. The installer suggested a different configuration for the panels than the original quote which looks great. It took another 10 days to get them inspected and turned on. Now they’re on though they’re brilliant! The energy they’re producing is enough for me to have made a slight profit on my usage for the month, so they’re paying for themselves very quickly. I am very happy with Solargain and would highly recommend them. I had been wanting panels for years but had no idea where to start with the process. They were great, answered all my questions and advised well on an appropriate system. I’m very happy, thank you.
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Overall a very positive experience dealing with Solargain and I was pleased to have my system designed/changed to my specifications and installed within two weeks from first contact (an early slot opened up). Very tidy install by the subcontractors.
Tom has been AMAZING to work with. The solar installation process is not an easy one if you dont really understand how it all works. There are so many elements to consider. Tom is just the best person to help navigate through this maze of calculations and options. He really does look out for the customers best interest and not just the 's at the end. Highly reccommended.
I have installed the solar panels and with in two weeks inverter is not connecting to my wifi, and when I have contacted they say for technician you need to pay . What the hell is my part is there in this, they have installed the device and if it is not working in order to fix they want to pay by me. Such a ridiculous people they are, please think more than twice when you have decided to have business with them.
Horrible horrible service. Took two months to get an issue inspected, have to call again and again, charging me about 300 for a 20 min inspection. Took almost a month to receive the inspection report and a quote, charging me over 4000 for just replacing the inverter and it can only happen mid next year, 7 months later! Switch to another provider, got the inverter replaced and 8 small panels replaced with 18 large panels at a even lower price and it happened within 10 days! I don't know why there are some people giving a five star rating, I just hate I can't give a zero. Btw, why I contacted them at the begining is because the broken solar system was installed by them. That is how they provide maintenance service.
I installed a 6.6kW module/5kW inverter PV system, with an IStore 270L heat pump hotwater system from Solargain. I'm happy to say that it has exceeded my expectations, with the system providing all of the hot water that we need, only using solar energy. And the PV system is running flawlessly. Installation of the system was quick, efficient and very professional. I highly recommend them to anyone wanting to move to powering their home from solar energy!
Very disappointed. Our system was installed on 5th January and paid for. We are still waiting for it to work on 15th February despite constant follow up.
That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them. If you choose this company, you will waste at least 3 months of your time doing the process.
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