Truganina, Australia
25-29 Permas Way
N/A
+61 1300 582 582
Great Place to work
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New and pretty smart parts and service facility.
I ordered a water pump,radiator hose connecting pipe and a fan blade for a 3 cylinder diesal Kubota engine on a Lincoln Welder. The parts arrived being the incorrect pump, wrong diameter pipe and a fan blade with totally different fins. I took all my original parts to the dealer to photograph and ended up with the same stuff again. Thins dragged out even further because for a week dealers could not get parts out of Kubota, Finally got the parts the same as the first lot with the addition of 2 longer bolts which had been supplied because the boss for two bolts was higher than on my original pump, these bolts had to be shortened by about 5mm as they were going into a blind. When l went to fit the belt guard for the alternator pulley l discovered that the increased dish in the fan blade was going to make it hit the guard. At the moment l have to redesign the guard and place a nyloc nut on the bottom bolt of the alternator. I choose to buy original parts for my welder costing me in excess of 400.00. Online the pump was available from Taiwan for 109.00. I will be asking the question in the future do l take the risk and buy it overseas or put up with pathetic customer parts service from this company. It will be interesting what response l get from the company. Regards Brian Trotter
Great machinery and after sales service backup
Leading Global Manufacturer of Agricultural Machinery. Excellence in product high quality manufacturing
We bought the new m7151 around Christmas 2016/17 and have had nothing but problems with the 4wd and diff lock, not to mention that the field mode has been stuck on since we bought it. The tractors has only done 490hrs. We’ve had Swanhill kubota come out on numerous occasions to try and fix these problems but still can’t fix them, we’ve asked other kubota employees that we’ve met at field days about the problems and still nothing
Great
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Deli
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