Truganina, Australia
283 Woods Rd
N/A
+61 393941136
Hmmm. I just need to trust my gut on this one. We dropped off 2 x greyhounds yesterday afternoon and picked them up this morning at 9:15am. We clipped their leads and muzzles on the cage door and made sure the staff knew they were registered racing dogs and had to be muzzled outside their kennels. When we picked them up this morning, the muzzles were exactly how we left them. In the exact same spot. Either they didn't listen and didn't muzzle them when they let them out for the toilet (huge risk to small dogs) or they just didn't let them out for the toilet. The staff also let us know they didn't get fed in the morning "because I knew you were on your way". That's unacceptable on it's own given a greyhounds risk of bloat, but to be honest I'm really not sure they were given dinner the night before either. I got then home and gave them some breakfast which they greedily ate (unlike them) and 4 hours later (much sooner then usual), I gave them their main meals and they ate like they were genuinely hungry. One of the girls will usually pick at her food and slowly eat it over an hour or so, but this time she didn't look up from the bowl until it was all gone. I really hope they didn't just decide the girls were too difficult and so left them in the kennel without so much as a meal and a toilet break for their stay. Either way, I won't be back.
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We have been using this service for many years and have been very happy. Thank you very much Greg and Alexis. You have always been very accommodating and responsive to our and our Doggo's needs. See you next year!!
We've had our weim in here several times and is always looking forward to it. Pens are in great condition with plenty of space. The staff there are also personable and friendly
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Picked my fur babies up again today after a lovely holiday and as always they look terrific and are happy as! Thanks for your care and attention to their specific needs. Great job Greg Alexis and Esau. Can't thank Greg and his team enough for all they do for us. These guys treat your animals like one of their own. Everytime I leave my dogs I know they are in great hands and they come back so clean and happy. Well done team.
Friendly staff who were very helpful both over the phone and face-to-face. Reasonably priced and the dog appears to have been well cared for. Only negative thing is that my dog didn't smell too good (i.e. he was quite dirty) when we picked him up. We did pay for a bath/grooming so I was expecting him to smell good when he came home. His paws were trimmed though so that was at least done.
I wish there was a way to give 0 stars because their kind of service does not even deserve 1 star. My friend left their cat for only a 3 day trip. When they got their cat back she had pee all over her so she smelled really bad that she needed a bath as soon as she got home. She looked malnourished and frightened. Her fur was really bad. She looked absolutely neglected. Do not understand how this kind of animal abuse is ever allowed. Please do the community a favour and shut your business down. Do not bring your pets here! If I brought my own cat here I would be absolutely livid. Disgusting.
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