Thuringowa Central, Australia
126 Thuringowa Dr
N/A
+61747554439
Great helpful staff but didn't have what we were wanting
like
Very helpful and nice bunch of people
Picked up wrong headset for my controller, got home and realised, won’t refund an UNOPENED box with receipt, not even 12 hours later. Absolute joke
Not in there for a purchase today, but assistance. Got straight up to the counter and one of the reps was more than helpful. In and out in a few minutes.
This store has the Zoot included in the one store. All good.
Worst customer service, was told that they price match, but when i enquired in person, i got told they did not. Then when i came in again, and was set on purchasing a new console on 5/3/19, i waited by the gaming area for a staff member for at least 10-15 minutes, but the two staff members were more interested in chatting to each other than helping the customers and making sales, few other customers came in and they did not bother to even say hello or offer any help. If you want good customer service, where the staff actually approach you and tell the truth about price match for all customers rather than their friends only, then go to JB HI FI, because the Willows EB Games staff is terrible, if i was the manager, id have a serious talk with them or let them go, because the shop is just losing out on business. Only reason i went to EB Games was because they offer afterpay, i may try again only because of afterpay, or save and go to JB HI FI.
The sales assistant I had was outstanding. The shop was quite busy and I did have to wait for a little while, but she was so genuinely cheerful and polite as well as very helpful. I know it can be hard for sales staff when it's busy close to Christmas so this was a nice experience and I would definitely go back to this store.
No Dramas . Happy customer
Deli
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