Sydney, Australia
Level1/33 York St
N/A
+61283466800
Stay away from Dr Shannon Kim. She know nothing about Male fertility. Never see me in person only talk to me over the phone and rip me off. The worst of all is Amount of stress she put on me and my wife. Told me she’s my only hope to get my wife pregnant Even though she give me the wrong diagnose. Stay away!!!!
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Disgraceful service. First consult with Dr Persson and he spent most of the time talking about his own interests and trying to cross sell other services than answering our questions or trying to understand our situation and concerns. He even took personal mobile messages in the middle of discussions and made us wait through long silences. Receptionist was sloppy, made errors with our personal details, messed up and lost a page of our medical records whilst taking a copy then later had the cheek to say it’s only a page with doctors signature when we asked for it to be returned, didn’t explain charges even when we settled the bill and asked if there was anything else. We later received a surprise invoice from a separate pathology lab to be paid. If they’re so slack and can mess up even the simplest things, I wouldn’t trust them with my body or any treatments.
We are very happy with the service and care provided by IVF Australia. Our experience was stress free, staff were really helpful and compassionate throughout the whole experience. Our Doctor Andrew Kan is a highly professional individual who provided us with not only a successful experience but also an enjoyable one due to his great sense of humor. We couldn't have asked for a better team. Thank you. Kind regards, Priscilla and David
On 31 Jan 2019, I made a call for an appointment to the Sydney CBD office. The receptionist whose name is either Chen or Chan that can speak Mandarin answered the phone. She showed little patience, very rude and refused to help make an appointment for me. Instead she asked me to go directly to the office and wait there. When I asked for more information about the process she refused to provide me with more explanation and became aggressive and nearly yelling to me. In the end, she just hang up the phone and left me feeling very bad. I never had such bad experience with any customer facing companies. If you treat your customers as worthless, how could I believe you can provide any quality service? I am completely shocked.
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